The Hanoi Air Gateway Manager is responsible for overall Air Product P&L, sustainable profitable growth, and development of Air Freight Product in Hanoi with direct management of airline procurement and performance, capacity fulfillment, pricing, customer relationships/retention/growth and operations/service excellence in alignment with Country/Regional/Global Product and Operations Strategy and Standards. This role will manage the local air freight development and work closely with local/regional stakeholders and overseas network to execute and deliver the responsibilities.
Responsibilities:
- Provides leadership to Air Product growth/development in Hanoi through management by objectives.
- Communicates timely to Vietnam Air Gateway Manager & Regional Product stakeholders on latest local air market developments, trends and opportunities.
- Develops and implements Air Freight solutions as needed to support market competitive pricing and customer requirements with optimal service delivery.
- Manages Air Freight capacity procurement/rates negotiations/warehousing services and contractual agreements on the foundation of effective vendor relationship and balanced performance management.
- Drives procurement cost/yield improvements and capacity/consolidation (density/volume mix) optimization.
- Engages in regular and active customer communications and deliver service excellence to new/existing/retained customer base.
- Supports RFQs, pricing responses (contractual/transactional) and market competitive sell rates maintenance, ensuring customer/trade lane/market share volume and profitability growth.
- Delivers and enforces operational work procedures and operating cost/productivity management in accordance with Quality Standards and Policies.
- Implements Product/Operational compliance policies and continuous improvement projects/initiatives in day-to-day operations.
Required Qualifications:
- University Degree in related field or equivalent experience.
- At least 5-8 years professional background in the freight forwarding industry with leadership roles.
- Good knowledge of air freight market and logistics/supply chain industry.
- Air Freight Product, Operations, P&L/Financials, and team management experience.
Preferred Qualifications:
- Maintains successful business partnerships with customers and airlines/brokers/GSAs relationships.
- Drives process/operational improvements and efficiencies and maintains highest service quality standards.
- Demonstrates strong business acumen, strategic orientation, dynamic relationship building, negotiation, influencing and interpersonal skills.
- Manages high performing teams and drives effective change management.
- Competent customer knowledge on RFQs, pricing and contractual management.
- Strong decision making, risk management, analytical and problem-solving skills.
- Committed to deliver effective performance under pressure and demanding situations.
- Values a diverse and inclusive work environment.
- Excellent local language and English written and verbal communication skills.
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
