The AI Data Specialist
The AI Data Specialist will be responsible for developing and maintaining robust data pipelines, ensuring data quality, and performing advanced data analysis to support business objectives, while leveraging their expertise in machine learning and data management to optimize models and automate processes, contributing to the enhancement of customer engagement strategies and overall business performance. Additionally, they will play a key role in troubleshooting data issues, implementing best practices for data governance, and staying abreast of the latest advancements in AI and data technologies, requiring a strong analytical mindset, attention to detail, and the ability to communicate complex technical concepts to non-technical stakeholders, ultimately driving data-driven decision-making and fostering a culture of continuous improvement within the organization.
Responsibilities
Data Analysis and Reporting
1. Data Pipeline Development and Maintenance
- Develop and maintain robust data pipelines to ensure seamless data flow from various sources.
- Ensure data quality and integrity throughout the data lifecycle.
2. Advanced Data Analysis
- Perform advanced data analysis to uncover actionable insights and support business objectives.
- Analyse data to identify patterns, trends, and correlations that can inform business decisions.
3. Reporting and Visualization
- Create standardized and custom reports, and develop data visualizations to present findings to business stakeholders.
- Provide daily, weekly, and monthly Customer Service reporting, as well as ad hoc data requests.
4. Collaboration and Stakeholder Engagement
- Work closely with business stakeholders to understand their data needs and determine the best approach for data collection and presentation.
- Communicate complex technical concepts to non-technical stakeholders effectively.
5. Machine Learning and Model Optimization
- Leverage expertise in machine learning to optimize models and automate data processes.
- Implement and maintain machine learning models to enhance customer engagement strategies.
6. Data Governance and Best Practices
- Implement best practices for data governance and ensure compliance with data management standards.
- Continuously monitor and improve data processes to enhance operational efficiency.
7. Project Management
- Participate in all stages of project work, including requirements gathering, design, implementation, testing, and deployment.
- Deliver high-quality work on assigned projects, ranging from small tasks to long-term program engagements.
8. Continuous Improvement
- Initiate and drive continuous improvement of performance reporting to better manage the business.
- Stay updated with the latest advancements in AI and data technologies to apply innovative solutions.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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