QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As an AI Automation Specialist, you will play a key role in supporting QGenda’s Customer Experience (CX) organization by identifying and implementing AI-powered solutions. You will focus on automating workflows, reducing manual tasks, and improving the quality of service we deliver to our customers. This is a high-visibility position where you will report directly to the Chief Customer Officer (CCO) and work closely with the CX leadership team to drive operational efficiency and enhance customer satisfaction.
How You’ll Make an Impact
- Collaborate exclusively with the Customer Experience (CX) organization to understand current workflows and identify opportunities for automation and process improvement
- Focus on reducing manual tasks and streamlining CX operations using AI and other machine learning models
- Assist in designing and implementing AI-driven workflows that improve the overall service experience for QGenda’s customers
- Research the latest AI tools and automation frameworks to recommend solutions that improve customer interactions and service efficiency
- Create and optimize AI-generated prompts that enhance productivity, improve response times, and ensure consistent customer interactions
- Develop AI-based automation solutions to simplify repetitive tasks and provide more personalized service to our customers
- Create and maintain documentation for automated workflows and AI-driven solutions implemented in the CX organization
- Regularly present insights, progress, and results to the Chief Customer Officer and other CX leaders to measure the impact of automation initiatives
Who You Are
- Strong problem-solving skills and a keen eye for detail
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Eagerness to learn and keep up with emerging AI technologies and trends
Experience You Bring
- Bachelor’s degree or Master's degree in Computer Science, Data Science, Engineering, or a related field
- Minimum of 1 years of work experience in AI, automation, and process optimization, particularly in a customer service or operations setting.
- Familiarity with cutting-edge AI models and technologies, including Claude, Gemini, GPT-4, and other large language models.
- Experience or aptitude in creating effective AI prompts designed to save time and improve customer interactions.
- Ability to develop workflows by connecting and orchestrating multiple AI models to optimize customer-facing processes.
- Basic understanding of machine learning algorithms, neural networks, and AI tools (e.g., Python, TensorFlow, PyTorch).
Not Required, But Nice to Have
- Internship or project experience in AI, automation, or related fields
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and AI/ML tools available on these platforms
- Experience with customer experience (CX) tools or platforms is a plus
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
Top Skills
What We Do
QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 3,500 customers in over 40 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.
