Agency Manager

Accepting applications until: 28 February 2025Job Description

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter— our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world-class technology, or securing record Outdoor advertising partnerships, we make sure we’re doing it as a team.

Your new role

As an Agency Manager at Global, you will use your ability to build and foster positive relationships with key partners and influence buy-in to use all possible revenue. You will be a great teammate who thrives in a highly fluid, agile environment and delivers excellent customer service with innovative sales solutions. The Agency Manager will lead all aspects of a portfolio of assigned clients, develop new business from existing clients and actively seek new sales opportunities. This role demands proactivity, enthusiasm, passion and an unerring willingness to succeed.

Key Responsibilities

• Develop and nurture new and existing relationships with both external partners and internal stakeholders.
• Companion sell Audio & Digital, alongside other media platforms to win business and drive revenue.
• Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner.
• Drive the client segmentation process for your agency group.
• Ensure you deliver exceptional customer service and the smooth running of the day-to-day business – this will include forecasting for your business on a three-monthly rolling basis and working closely with the key trading heads to ensure the delivery of weekly targets.
• Coordinate and lead on significant individual client pitches & inspiration sessions.
• To be a Global ambassador and an architect in the shaping of the new Global commercial culture as a fully integrated team.

What You’ll Love About This Role

• Think Big: Having one of the widest product sets in the market to take to your clients. From advising your agencies & clients on a tailored data led DAX proposal to leading multi-million-pound ‘big idea’ pitches across Radio & Outdoor, the AM is at the forefront of taking Global products to market
• Own It: The opportunity to learn new skills and develop your knowledge base through Global’s new integrated multi-channel offering
• Keep it Simple: You are the face of Global within your agency patch, with the freedom to own and develop relationships with agency comms planning teams and key clients, building your network and industry profile

• Better Together: Manage and develop relationships with a range of stakeholders across Global.

What Success Looks Like

In your first few months, you’ll have:

• A strong understanding of the role of Global within the media marketplace.
• Build your Global knowledge and attendance of all training courses across Radio, DAX and Podcasts.
• Understand client segmentation and day to day responsibilities of an Agency Manager.
• Key relationship management and contact mapping of clients in your patch.
• Contribute positively to a dynamic team culture.
• Examples of proactive portfolio selling across your patch.
• Revenue and product mix targets across all product lines.
• Specific client growth targets: acquisition, growth, and retention.
• Accurate forecast and pipeline management with consistent communication to trading teams

What You’ll Need

• Demonstrated media sales experience as an experienced Account Executive or Account Manager.
• Strong understanding of the UK media market place.
• Direct agency sales experience and able to successfully pitch to clients.
• Hitting and exceeding sales targets consistently in a team environment (Weekly, Monthly, Quarterly).
• Proactive sales approach and able to deliver creative and innovative sales solutions.
• Highly developed interpersonal skills with excellent verbal and written communication skills.
• Resilient and flexible individual who is interested in developing their ultimate career.
• Proactive, innovative, motivated outlook and share the same passion for multi-media channels.
• Embraces a Growth Mindset.

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can’t serve our diverse audiences without first celebrating it in our people, which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global. 

As a business, we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at [email protected], we’ll be happy to help.