Aftersales Engineer (North)

Posted 9 Days Ago
Be an Early Applicant
Mumbai, Maharashtra
Mid level
Other • Energy
The Role
The Aftersales Engineer will manage client relationships, promote products, provide technical support, and work collaboratively with teams for continuous improvement.
Summary Generated by Built In

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. 

Key Responsibilities

  • Client Engagement & Relationship Management:
  • - Build and maintain trust with clients by offering exceptional technical assistance.

    - Identify key personnel within client organizations and develop long-term working relationships.

    - Engage with clients to understand their needs and position Zeeco products and services effectively.

  • Sales Promotion & Opportunity Generation:
  • - Actively promote Zeeco products and services to existing and potential customers.

    - Identify sales opportunities and work to generate inquiries.

    - Follow up on open quotes and assist in closing orders.

    - Identify and leverage facility maintenance turnaround schedules to offer solutions.

  • Technical Support & Commissioning:
  • - Assist with the commissioning, startup, and troubleshooting of combustion equipment.

    - Evaluate the operational status of equipment and provide scope definitions.

    - Provide technical education and support to enhance the performance of Zeeco’s manufacturer’s representatives.

  • Negotiation & Influence:
  • - Negotiate and influence decision-makers to establish working agreements with strategic end-users.

    - Identify opportunities to improve Zeeco’s offerings through customer feedback.

  • Continuous Improvement & Collaboration:
  • - Work closely with Zeeco’s product teams to provide actionable feedback for improvement.

    - Collaborate with sales teams to align strategies and achieve regional goals.

  • Other job as assigned.

Qualifications

  • Educational Background:
  • - Bachelor’s Degree in Engineering (preferred).

    - Significant work experience with combustion equipment (required).

  • Professional Experience:
  • - Knowledge of combustion equipment, chemical processing, or hydrocarbon processing industries.

    - Proven customer service and sales experience.

    - Experience in assessing and resolving technical issues.

  • Skills & Attributes:
  • - Strong technical capabilities with an independent and proactive work ethic.

    - Excellent communication and interpersonal skills, with an ability to influence and negotiate.

    - Strong problem-solving ability and a results-driven mindset.

    - Ability to work efficiently in a fast-paced environment.

Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge. 

Top Skills

Combustion Equipment
Customer Service
Technical Support
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The Company
HQ: Broken Arrow, OK
1,001 Employees
On-site Workplace
Year Founded: 1979

What We Do

Since 1979, Zeeco is the trusted worldwide source for the design and manufacturing of combustion and environmental solutions for the refining, petrochemical, production, power and pharmaceutical industries. Beginning as a small operation, Zeeco focused on the ideas of expertise, innovation, and reliability that today are the company’s foundation of success.

ZEECO® product lines include next generation ultra-low emission burners, gas and liquid flaring systems and hazardous and non-hazardous waste incineration. Zeeco has supplied some of the world’s largest combustion systems. These include the largest enclosed ground flare, acid gas thermal oxidizer, enclosed flare and elevated flare. We also have developed the industry’s best performing ultra-low NOx burner.

From refining, onshore/offshore production, power, well testing, petrochemical, gas processing and LNG industries, Zeeco has the experience and technical expertise to design the right combustion solution for your application. Our Combustion Research and Test Facility was the first in the world to become ISO 9001-2000 certified, and our staff strives to stay ahead of rapidly changing emissions requirements. With over three decades of industry experience, we have developed a worldwide reputation for excellence in engineering, reliability, and integrity.

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