POSITION OVERVIEW
The After Sales Engineer is responsible for handling technical warranty claims, complaints, problems and questions while delivering first class customer service.
MAIN TASKS AND RESPONSIBILITIES
- Responsible for providing first class warranty handling and problem solving to our customers, so the After Sales team creates increased value for the company;
- Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time parameters;
- Work with relevant departments as part of warranty process to resolve issues;
- Manage warranties according to Hyva’s guidelines and principles;
- Report on After Sales statistics, trends and financials;
- Identify root cause analysis to improve reliability, production quality and design, and follow up on these items;
- Provide inputs to R&D, Quality, Engineering, workshops on serviceability and maintainability;
- Visit key regional personnel and dealers in conjunction with the product application/support teams to provide in depth product knowledge, including developing direct relationships with key clients;
- Support the technical helpdesks and After Sales teams to troubleshoot technical problems;
- Provide local technical support;
- Define and execute field trainings for trainers, product managers and customers (country and dealer level).
POSITION REQUIREMENTS
- Educational Level: Bachelor Level
- Professional Experience: 1-3 years of relevant experience
What We Do
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Hyva produces the strongest front end hydraulic telescopic cylinder in the world, double acting cylinders, mobile and static compactors and waste collection units. Hyva's portfolio comprises: Hydraulics (cylinders and tipping gear), Container Handling Systems (hook and skip loaders), Waste Handling (transfer stations, compactors and refuse collection bodies), Floors (horizontal unloading/loading floors) and Cranes (fixed and rolling). These products are designed and marketed under several well respected brands: Hyva, Kennis, F.lli Ferrari and Amco Veba. Hyva is also a distributor of high value components.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
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