About Energy CX:
Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs.
Why Energy CX?
- Recession proof industry
- Entrepreneurial and ambitious culture with a great team oriented environment
- Fastest growing energy broker in the country
- Recognized by Fortune and Great Places to work US
- Named on Inc 5000’s list of America’s fastest growing companies
Compensation
- Year One Expected Earnings → $50,000+ (based on experience)
Title: Customer Support Coordinator About this Job
This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer satisfaction with a constant positive attitude.
Objectives of this Role
- Act as the liaison between customers, utility companies, and internal teams
- Provide unparalleled customer service through quick, efficient, and clear communication
- Enhance department systems and processes to support scalability and efficiency
Daily and Monthly Responsibilities
- Collaborate with internal teams (Sales and Customer Success) to resolve customer challenges.
- Coordinate directly with utilities and suppliers to address and resolve issues.
- Provide timely status updates to customers and ensure their questions are answered.
- Identify proactive solutions to common customer challenges.
Skills & Qualifications
- Strong organizational skills with a proactive, action-oriented mindset.
- Excellent communication, interpersonal, and time-management abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Eagerness to learn and grow within the company.
- Experience in customer service, customer success, project management, or operations is a plus.
ECX Benefits
PTO
- 15 days but highly flexible
- All major holidays
- Day off Wednesday before and Friday after Thanksgiving
- 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off)
Insurance
- Health - We cover 50% of your monthly premium cost
- Dental - We cover 50% of your monthly premium cost
- Vision - We cover 50% of your monthly premium cost
- Basic Term Life & AD&D insurance policy- We cover 100%
401(K)
- Employer match 20% of total contribution on up to 5% of salary
Additional
- Work from home on Fridays
- 20 work from home days per year (in addition to WFH Fridays)
- Wednesday catered lunches
- Gym membership at on-site gym facilities
- Frequent company events
Energy CX Company Culture
Our culture is not for everyone.
We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow.
We have a shared and unique set of values
Customer Obsession - Deep Desire to Delight the Customer
Continuous Growth - Fail Forward
High Standards - Raise The Bar
Bias for Action - Don’t Talk, Do
Radical Honesty - Share Your Thoughts
Effective Communication - Be Clear & Concise
Prioritization - Do What’s Important, Not Urgent
Long-Term Thinking - Eat Your Vegetables
Resourcefulness - Be Independent
Discipline - Be Consistent
Focus - Dive Deep
Pursuit of Fulfillment - Be Your Best
Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.
What We Do
Energy CX is the fastest growing energy brokerage in the U.S. Known for transforming the way clients navigate the complex energy landscape, our data-driven approach and dedication to innovation position us as a leader in the energy brokerage industry. As a family-owned business, we've been laser-focused on our commitment to advancing energy solutions. We help clients maximize savings, efficiency, and sustainability through technology and industry expertise. Recognized as a Top U.S. Energy Brokerage and a 2024 Great Place To Work®, Energy CX has reduced energy costs for thousands of properties nationwide.
We're rapidly growing and deeply invested in nurturing the development of our team. We're dedicated to empowering every employee with the necessary tools to unlock their fullest potential, creating a supportive environment where personal development and career progression are intertwined.
Why Work With Us
We are determined, passionate, and growing fast. We hire based on character and are committed to our employees success. Energy CX stands apart as a family-owned business where our innovative and inclusive culture ensures that every team member is valued beyond just a number. We've built a work environment where creativity and new ideas thrive.
Gallery
Energy CX Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work from home on Fridays in addition to 5 work from home days a quarter.
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