Advanced Client Data Solutions Team Leader

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

Role Overview

The individual in this position will be expected to:

• Quickly become a trusted advisor to case teams on technology and workflows and ensure their successful execution;
• Lead complex projects with a high degree of attorney and client satisfaction throughout;
• Support building and lead a team of Advanced Client Data Solutions Advisors, Project Managers and Project Coordinators in the APAC region to service clients and case teams alike;
• Assist Advanced Client Data Solutions Advisors, Project Managers, and Project Coordinators with tasks on complex projects;
• Communicate frequently with case teams and service providers and ensure projects remain defensible, on time, and within budget;
• Deploy analytics in complex matters and help disseminate understanding of their uses and benefits throughout the firm; and
• Train other department members on advanced technologies and workflows, process improvement and change management, and otherwise execute the Advanced Client Data Solutions department strategy.

Key Responsibilities/Accountabilities

• Help recruit and supervise Advanced Client Data Solutions Advisors, Project Managers, and Project Coordinators.
• Assist Head of e-discovery and HLTech leadership team in establishing and enforcing policies, processes, best practices, and standard operating procedures.
• Consult with case teams and clients to develop analytics and machine learning strategies and custom workflows, and ensure their successful execution in complex litigation and investigations.
• Consult with case teams and clients on e-discovery technology and best practices.
• Lead complex litigation support projects as primary point of contact and manage all activities and workflows.
• Act as a technical advisor and conduct training on analytics, machine learning, and review tools for case teams and Advanced Client Data Solutions personnel.
• Act as the point of contact for document review teams in the region.
• Encourage case teams to leverage internal resources and the firm’s managed services program.
• Maintain and improve best practices and standard operating procedures in consultation with Advanced Client Data Solutions Advisors and Team Leads.
• Help execute on strategies for disparate data sources, including structured, unstructured, mobile, and cloud data.
• Ensure e-discovery specifications and deliverables conform to case requirements, including with respect to processing and production.
• Anticipate, prevent, identify, and resolve issues.
• Maintain defensible documentation at all times.
• Establish project milestones, provide status reports, and conduct meetings with service providers and case teams to keep projects on track.
• Support clients on the technical elements of document preservation, assisting with data collection and extraction from cloud based systems such as Microsoft Office 365 and Google Mail/Docs in a defensible way.
• Develop cost estimates, advise clients on minimising costs, and ensure projects are completed on time and within budget.
• Delegate appropriate tasks to vendors and internal resources.
• Assist and take initiative with firm and departmental projects as required.
• Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.
• All members of the firm are expected to participate in our Responsible Business program

Qualifications and Training

• 7-10 years working in e-discovery or a similar background preferred
• 5+ years’ experience leading complex e-discovery projects
• RCA, and Relativity Analytics certifications preferred
• Brainspace certification preferred
• Degree in computer science, data analytics, information management, or related field a plus
• Review management experience a plus

Skills and Experience

• Self-starter with high levels of initiative and a pro-active approach to problem solving
• Experience in building and managing high performing teams
• Proficiency with Relativity and Relativity Structured Analytics
• Experience with advanced analytics tools such as Brainspace or NexLP
• Workflow development and execution incorporating advanced technologies
• Comprehensive understanding of e-discovery best practices, including preservation, collection, culling, processing, review, and production protocols
• Ability to understand the perspective and anticipate the needs of lawyers
• Ability to build rapport with lawyers, staff, clients, and vendors at all levels
• Ability to work in a team setting and independently with minimal supervision
• Ability to meet changing deadlines, work under pressure, and balance competing demands
• Strong organizational and project management skills
• Strong attention to detail and the big picture as appropriate on projects
• Ability to anticipate and solve practical problems, dealing with a variety of variables where little standardization exists
• Exceptional interpersonal, communication, and customer service skills
• Positive and energetic demeanour

AGILE WORKING STATEMENT

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

EQUAL OPPORTUNITIES EMPLOYMENT STATEMENT

It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, ethnic origin, gender identity, religion, sex or sexual orientation.