Acquiring Products Risk Specialist

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

As an Acquiring Products Risk Specialist within in our second line Risk Management Function you will be in a hands-on role focussing on primarily helping product and operations teams to understand and manage their risks, doing risk reviews and deep dives, supporting with oversight and advice, primarily focussing on Teya’s acquiring product loss prevention, including delayed delivery, fraud loss and credit exposure.

Key areas of focus

•  Extensive background working in the merchant acquiring industry within risk, second line oversight, compliance, fraud, underwriting and or AML roles.
•  Have experience assessing and developing controls to minimise and mitigate against loss from the risks arising from merchant acquiring.
•  Background of assessing controls and suggesting new rules or mechanisms to reduce fraud losses.

What you will be doing

Provide subject matter expertise on Merchant Acquiring loss prevention and risk mitigation, including from Delayed Delivery, Fraud and or merchant underwriting, across the organisation, to further minimise Teya´s exposure to relevant operational risks, particularly inherent to our product offering, and to support first line risk leaders with risk management and mitigation.

•  Monitor, measure and assess risk, challenging, and guiding the first line risk leaders, and managing a framework of risk control, testing and reporting, relevant to a credit undertaking operating mainly with payments and cards across Europe and as an EMI in the UK.

•   Build and monitor relevant risk metrics. You will aid in defining, building, maintaining, and monitoring key metrics, and help set targets for improvements of such key indicators.

•   Build and monitor both global, regional and member specific strategies to minimise loss from fraud, chargeback, refunds, insolvency, etc., supporting the identification of key investments, needed with Product, Data, Engineering, and other relevant stakeholders.

•   Support the development of onboarding procedures for enhanced identification of higher risk merchants and ongoing improvement of relevant underwriting procedures with relevant internal stakeholders, as well as ongoing monitoring and continued risk assessments of members.

•   Build and monitor both global, regional, and business specific strategies to minimise relevant product risk, supporting the identification of key investments needed with Product, Data, Engineering, and other relevant stakeholders.

•   Develop risk acceptance procedures and support Product development with enhancements of automated procedures of identifying relevant product risks and to monitor such effectively.

•   Support new product and jurisdiction launches.

•   Assisting in status and metrics reporting for product risks within regions, jurisdictions, relevant regulated entities, to internal risk committees as well as external, when needed

•   Support the CRO and members of the Risk team in his other activities and responsibilities as needed.

Qualifications

•  Be a subject matter expert in Merchant Acquiring loss prevention and risk mitigation, such as from chargebacks, delayed delivery, fraud loss and credit exposure.  
•   Having worked under UK and EU regulatory regimes.
•   Good to have risk management experience from a second- and or third-line control function.
•   You are highly organized and unafraid to challenge and motivate yourself and others.
•   Strong collaboration, communication, and relationship building skills.
•   A strong sense of ownership, resilience, and drive to make an impact.
•   Several years of professional experience, ideally including some years in operational risk management within a second line function of a regulated entity.

What We're Looking for Nice to have: 

•     Experience in managing day-to-day risk across a variety of internal stakeholders.
•     A strong background from risk management of a similar entity in similar business.
•     Track-record of making data driven decisions.
•     You are familiar with using SQL to extract and analyse data, and or other data warehouse tools, and or risk management tools.
•     Proactive in seeking and updating relevant knowledge and managing change to such with colleagues and teams across the business (project management experience a plus).
•     Excellent written and verbal communication skills.
•     The ability to execute on and deliver complex operational tasks under stressed conditions.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.