Summary
Accounts Receivable Coordinator supports a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.
Responsibilities
- Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
- Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
- Responsible for documenting processes and training new team members
- Responsible for documenting errors and providing remedial training for existing team members
- Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
- Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)
Experience
- 2+ years of experience in Accounts Receivable
- Experience leading a team or project
- Advanced working knowledge of Excel
- Processes documentation and training experience
- Strong analytical and data analysis
- Excellent organizational skills and attention to detail
- Excellent communication and relationship-building skills
- Customer service focused
- Conflict management skills
- Ability to manage multiple tasks concurrently
- Strong organizational and follow-up skills
- Results driven
- Continuous improvement or technical support experience preferred
- PeopleSoft experience preferred
Education
- Bachelor’s degree preferred
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Top Skills
What We Do
Genuine Parts Company (GPC), founded in 1928, is a global service organization engaged in the distribution of automotive and industrial replacement parts. We serve hundreds of thousands of customers from a network of more than 10,000 locations in 14 countries and have approximately 50,000 employees.
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