The Accounts Receivable Specialist is responsible for managing the balance due from customers on purchased product, while providing high quality customer service to internal and external customers with a strong sense of urgency.
Primary Job Responsibilities
- Processing of Accounts Receivable - Posting checks from daily deposits from PNC Portal- balance daily
- Posting ACH payment from the daily bank statement
- Setting up COD accounts
- Daily/weekly deposit to the bank
- Communicate with branch locations
- Process insufficient balance NSF and stop payment checks to accounts with follow up to Credit Manager to customer for resolution checks with accuracy
- Appropriate handling of Customer calls regarding billing errors or payments
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Run Service Charges and Statements at the end of the month
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Maintain consistent customer communication and contact through accurate logging through the Eclipse software
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Apply cash payments to customer account balance - Contact customer immediately with any discrepancies
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Answer calls/ send invoice copies per customers request/ run credit card payments and apply customer account
Required Experience and Skills
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High attention to detail
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Ability to multi-task in a fast-paced environment
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Excellent communication and customer service skills
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Collaboration
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Intermediate level in Microsoft Word
Preferred Experience and Skills
- Cash Application
- Experience with credit applications, processes, and forms
- DOS program background
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1-3 years of Accounting experience
Top Skills
What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
