Billing and Credit Analyst

Joining King's Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you're excited to rise with our team, come and join our `ohana!
The Accounts Receivable Billing & Credit Analyst will be under general supervision of the AR Manager to ensure that all invoicing/billing and pricing is performed accurately and in a timely manner. Will take the lead troubleshooting and resolving billing and pricing issues supporting AR Credit Analysts.
Billing and Credit Analyst will oversee daily EDI operations, troubleshoot issues and coordinate between customers, Sales and DTS. The incumbent in this position will also analyze and investigate business and system problems to include new configuration, patching, maintenance, and troubleshoot or escalate issues as appropriate to AR Manager. The individual in this role will have proven communication and problem-solving skills.
Employees in this position may interact with their leader several times a week, to receive guidance and feedback. Some non-routine activities may require their leader's advance approval, but routine decisions within the general scope of the role may be made independently.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Ensure all billing is processed into accounting and delivered to the customer on time. This includes all types of billing orders EDI, email or manual.
• Work with EDI DTS, Shipping and Customer Service departments, to resolve any issues in the invoicing process.
• Review EDI outbound error logs, including the functional acknowledgements from the trading partners to ensure all invoices are sent to and acknowledged by the customers.
• Perform month-end billing validation and reporting, to ensure all shipped orders are processed and posted to accounting.
• Perform all reporting related to billing and pricing processes, help create reports and work with DTS as needed
• Responsible for entering and updating pricing lists and pricing conditions in SAP, as requested by sales. Will track customer's price increase exceptions, acceptance timing and grace periods.
• Work closely with sales to resolve Off Invoice allowances discrepancies and EDI setup and supports with set-up issues.
• Escalate issues to AR Manager for additional guidance and support.
• Provide outstanding customer service regarding billing and AR related issues, process and review account adjustments and resolve client discrepancies.
• Provide excellent & conscientious communication & follow up effectively with customers regarding their accounts. Establish and maintain effective and cooperative working relationships with customers and all internal teams.
• Track AR Billing issues outreach and responses in a spreadsheet and review during weekly AR Meeting.
• Supports with research and validation of customer payments and deduction research.
• Support annual audit and any other projects as assigned.
• Perform other duties as required or assigned which are reasonably within the scope of this role.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Bachelor's degree from an accredited 4-year college or equivalent relevant experience required; Bachelor's degree with a focus in business preferred.
• 8+ years of general accounting experience within an organization's accounts receivable and collection's function required.
• 5+ years of SAP or equivalent ERP System experience
• Advanced understanding of EDI Billing experience for Big Bix Retailers (Walmart, Kroger, Costco.)
• Advanced Microsoft Office Excel Skills
• Proficient ability to demonstrate curiosity about how things can be done better and share plans to make it happen.
• Proficient analytical skills with the ability to create, convey and deploy solutions to complex accounting scenarios.

ADDITIONAL QUALIFICATIONS (JOB SKILLS, ABILITIES, KNOWLEDGE)

• Proficient ability to communicate sophisticated business issues in a concise manner with a proposed solution.
• Proficient communication skills with ability to influence others.
• Proficient understanding of accounting reconciliations.
• Ability to consistently demonstrate King's values of excellence, dignity, saying it life it is in a way it can be heard, and curiosity, collaboration, critical thinking, and emotional intelligence.

We work in a hybrid environment, where we are in the office Monday - Wednesday and remote on Thursday and Friday.
The compensation range for this role is $33.65 - $48.08 per hour.
King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.