Accounts Receivable Associate

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Revenue Operations team supports the Enterprise business segment in all aspects of go-to-market (GTM) operations, driving improvements in both the buying experience for our customers as well as the key business results that drive revenue growth. The Accounts Receivable Associate will play an important role in bridging the customer journey with our financial performance, by managing and processing incoming payments, reconciling accounts, and ensuring the timely collection of outstanding invoices. The ideal candidate will have strong analytical skills, excellent communication abilities, and a keen eye for accuracy.

Responsibilities Include, But Are Not Limited To:

• Manage Accounts Receivable : Prepare, issue, and distribute accurate customer invoices and credit card payment links in a timely manner. In addition, record and reconcile payments, ensuring accuracy and completeness. 
• Debt Monitoring & Collections: Monitor outstanding balances, support the dunning process, and engage directly with customers as needed to ensure completion of contracted payments. When necessary, work with internal teams to pause, limit, or otherwise manage our response to unpaid orders.
• Account Reconciliation: Investigate and resolve discrepancies, including chargebacks, short payments, and disputes. Monitor reporting and lead the internal conversations around discrepancies.
• Customer Communication: Address billing inquiries, provide account statements, and maintain positive communications with clients. Partner with Customer Support and leverage their workflows to facilitate clarity for customers on invoicing & payment questions.
• Reporting: Generate accounts receivable aging reports and assist with month-end closing activities, including but not limited to breakage and debt writeoffs. Leverage data to assist in problem perception and recommend process improvements.
• Compliance Readiness & Records Accuracy: Maintain accurate records, ensure adherence to company policies, and support audit readiness.

Things That Should Be In Your Background:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred), or equivalent experience.
• 1–3 years of experience in accounts receivable, billing, or a similar finance role.
• Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Excel.
• Strong attention to detail and ability to work with numerical data accurately.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills, and a track record of using them for problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidized medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected].

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.