About the Role:
Grade Level (for internal use):
10
The Role: Team Lead, APAC & EMEA Client Financial Relations
The Impact:
We are seeking a dynamic and results-driven Team Lead for the APAC & EMEA CFR group. This pivotal role requires a self-motivated leader who will coordinate the team to effectively manage delinquent accounts, maximize cash collections, and minimize unapplied items. The ideal candidate will be responsible for fostering a culture of accountability and excellence within the team while ensuring seamless collaboration with Commercial teams, Order Management, and other key stakeholders.
We are seeking candidates who are passionate about leveraging automation and GenAI technologies to drive innovation and efficiency in finance. Join our team and be at the forefront of transforming our finance capability through cutting-edge technologies and approaches.
Key Responsibilities:
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Team Leadership: Oversee the daily operations of the APAC & EMEA CFR team, providing guidance and support to ensure optimal performance. Coach team members and new hires to develop their skills and achieve acceptable levels of seniority.
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Portfolio Management: Take full responsibility for the assigned portfolio, ensuring timely and effective follow-up on delinquent accounts. Implement strategies to keep the average task closure to 2.5 days.
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Cash Optimization: Drive initiatives to optimize cash collections within the APAC & EMEA geography, aligning efforts with CI CFR’s global collection targets. Analyze collection metrics and trends to identify areas for improvement.
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Collaboration: Establish and maintain a strong forum with the Commercial Support team, highlighting issues that require Sales participation. Create actionable reports to share insights and ensure consistent follow-up on collection challenges.
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Training and Development: Develop, implement, and maintain a comprehensive training plan for new hires. Ensure that training materials are up-to-date and relevant, facilitating the onboarding process and ongoing development.
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Reporting and Analysis: Coordinate the preparation and quality control of Top 50, Top 20, Cadence, and +181 reports. Utilize data analytics to provide actionable insights and recommendations to management.
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Suspension and Termination Management: Lead the monthly suspension and termination exercises for APAC & EMEA accounts, reviewing suspension lists and proposing additional clients for consideration. Eventually, expand this knowledge to support the entire CFR CI team.
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Performance Monitoring: Regularly assess team performance against established KPIs and implement corrective actions as necessary. Foster a high-performance culture by recognizing achievements and addressing performance gaps.
Qualifications:
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Bachelor’s degree in Finance, Business Administration, or a related field.
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A minimum of 3 -5 years experience in collections, credit management, or a similar role, with a proven track record of success.
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Exceptional leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
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Strong analytical skills, with proficiency in data interpretation and reporting.
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Excellent communication skills, both verbal and written, to effectively collaborate with cross-functional teams.
What We Offer:
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Competitive salary and benefits package.
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Opportunities for professional development and career advancement.
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A collaborative and inclusive work environment.
#LI-CBS
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
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Health & Wellness: Health care coverage designed for the mind and body.
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Flexible Downtime: Generous time off helps keep you energized for your time on.
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Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
Top Skills
What We Do
At S&P Global, we accelerate progress by delivering essential intelligence that unlocks opportunity and fosters growth. For 160 years, our insights and data have helped countries, companies and investors make decisions with conviction. We’re the world’s foremost provider of transparent and independent ratings, benchmarks, analytics, data, research, commentary and ESG solution. Our divisions include:
• S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency.
• S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction.
• S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
• S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency.
