Account Receivable Operations Specialist

About the role:

The AR Operations Specialist is responsible for the “Incoming cash” and merchant collections process involving merchant loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade product and risk mitigation strategy. The ideal candidate brings a positive and adaptable mindset to our team environment.

What you’ll do:

• In this role, you will be responsible for managing the accounts receivable process, from initial invoicing to final collection efforts

• Reconcile accounts to ensure all payments and credits are applied correctly, identifying any discrepancies or errors

• Investigate and resolve discrepancies in billing and payments, providing clear explanations to merchants as needed

• Apply merchant payments to accounts, maintaining accurate records in the system and ensuring seamless communication with internal stakeholders

• Monitor aging reports and follow up on past-due accounts to reduce days outstanding

• Work closely with merchants to resolve payment delays and disputes, providing exceptional customer service

• Develop and maintain Excel-based reports and dashboards for AR metrics, such as aging reports, collection effectiveness, and disputed invoices

• Utilize pivot tables, VLOOKUPs, and formulas to analyze large data sets, identifying trends and areas for improvement

• Collaborate with cross-functional teams to implement process improvements and ensure seamless communication across departments

• Prepare documentation and assist with internal audits

• Adhoc projects as needed

What we look for:

• Bachelor’s Degree in Finance, Accounting, Economics or other related field of study preferred

• 3+ years of experience in B2B collections

• Proficient in Microsoft Excel, Tableau, Jira

• Strong attention to detail and ability to spot errors or inconsistencies

• Outstanding proficiency in written and verbal communication

• Excellent time management, organizational and problem-solving skills

• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits

• Ability to manage a high volume of invoices and merchant accounts

• Team player mentality with a high level of integrity

• Entrepreneurial mindset, as a start-up we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output

What We Offer You: 

• 100% paid coverage of medical, dental, and vision insurance 

• Paid time off (PTO)

• Opportunities for professional growth and development 

• 401k matching

• Health & wellness initiatives

#BI-Hybrid  #LI-Hybrid

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