The Supervisor for Fraud Investigations will manage a team of 8-12 investigators, overseeing workflows, conducting complex investigations, providing training, and enhancing fraud prevention strategies while identifying emerging trends.

As a Senior QA Automation Engineer at Upgrade, you will design and deliver high-quality software products through automation and functional testing. You will participate in the software development lifecycle, validate features, deploy microservices, and analyze production issues, all while working collaboratively with product teams in a remote environment.

The Systems Analyst, Operations will immerse in company operations to understand strategies and processes. They will manage vendor relationships, troubleshoot system issues, support documentation for operational initiatives, and drive improvements based on data analysis. The role requires flexibility and self-management in a fast-paced environment.

The Policy & Procedure Analyst will focus on researching, writing, and editing process documentation for operational teams in a financial services call center. Responsibilities include translating conceptual information into practical documentation, optimizing processes, and communicating with leadership to identify needs for improvements, all while maintaining a high standard of quality in documentation.

The Product Support Analyst will identify root causes of issues, monitor system performance, gather data, troubleshoot problems, communicate with teams for improvements, and serve as a subject matter expert for proprietary tools.

The Marketing Automation Manager will develop and execute lifecycle marketing programs across various channels to enhance customer engagement and drive growth. Responsibilities include managing end-to-end initiatives, analyzing performance metrics, and collaborating with cross-functional teams on customer journey optimization.

The CRM Marketing Manager will lead lifecycle marketing strategies across various channels to enhance customer engagement and drive growth. The role involves managing the full cycle of marketing programs, analyzing campaign effectiveness, and collaborating with cross-functional teams to optimize communication and conversion strategies.

The Internal Communications Manager at Upgrade will be responsible for enhancing internal communication through creative content development and management of communication channels. This role involves collaboration with internal stakeholders, leading employee engagement initiatives, and overseeing project management while maintaining an editorial calendar.

The Lifecycle Marketing Manager will lead the development and execution of lifecycle marketing programs, optimizing campaigns to improve customer engagement and growth. Responsibilities include creating customer journey flows, analyzing campaign performance, and working cross-functionally to enhance lifecycle marketing efforts.

The Director of Credit Risk & Analytics will strategize on risk assessment for applicants and ensure responsible lending practices. This role involves implementing analytical frameworks, compliance monitoring, and collaboration with multiple departments to enhance customer experience while managing loan portfolio performance.

The Director of Strategic Finance at Upgrade is responsible for driving profitability and enhancing reporting while providing financial insights to executive leadership. Key responsibilities include developing financial reports, analyzing profitability, owning the forecasting process, and collaborating with cross-functional teams to support business strategies.

The Payroll Specialist will support payroll processing, audit HSA changes, assist with Canadian payroll, handle employee queries related to pay, and contribute to payroll documentation. They will work collaboratively across finance and people operations teams in a fast-paced environment.

The Merchant Underwriter for the Home Improvement team manages merchant applications by reviewing, processing, and making decisions on applications. Key responsibilities include verifying merchant details, reading business credit files, reviewing financial documents, conducting background checks, and ensuring compliance with regulations.

The Merchant Underwriter will manage a pipeline of merchant applications, verify merchant details using various systems, review business credit files and financial documents, conduct background checks, and ensure compliance with licenses and sanctions while communicating with business owners to gather necessary documentation.

The Account Executive will join Upgrade's sales team to attract new merchants and contractors, managing the entire sales cycle. The role includes developing relationships at the C Suite level, refining sales presentations, and achieving sales targets. This position offers an opportunity to shape go-to-market strategies and contribute significantly from the ground floor of a rapidly growing fintech company.

The Manager of People Operations at Upgrade will oversee daily HR operations, ensure compliance with labor laws, manage employee data in Workday, and collaborate with various People Centers of Excellence. They will work on HR initiatives, maintain HR metrics, and lead a team focused on the employee lifecycle.

The Senior Manager of Financial Crimes AML will lead investigations and transaction monitoring teams, ensuring compliance with AML regulations and timely filing of reports. They will collaborate across departments, enhance monitoring rules, and act as a subject matter expert on AML issues and compliance. The role includes developing internal policies and liaising with external stakeholders.

The Senior Manager for AML will lead the Financial Crimes team, focusing on managing investigations and transaction monitoring, filing reports, and enhancing detection rules. They will collaborate with various internal departments and serve as a liaison for external stakeholders, ensuring compliance with AML regulations and standards.

The Online Support Specialist for Deposit Servicing provides world-class customer service through phone, email, and chat. They utilize Genesys and Zendesk to manage communications, maintain confidentiality, adapt to policy changes, and strive to meet performance metrics, while also fostering customer loyalty through effective communication skills.

The Deposit Servicing Specialist will assist customers by answering inquiries over the phone while also processing information in systems. They will provide exceptional customer service, recommend policy improvements, and adapt to operational changes. The role requires strong communication skills and attention to detail in a fast-paced environment.