Account Receivable Associate (Talent Pool)

About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. What’s unique about Cove is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at https://cove.id/.

Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.

Job Title: Account Receivable Associate

Reports To: Account Receivable Team Lead

Job Type: Full time

Role Purpose: The Accounts Receivable Associate is responsible to execute the entire process of collecting payments from our company’s customers.
The main responsibilities for this role include managing invoices, handling missed payments, and liaising with the AR Team Lead to ensure smooth operation. The role is required to handle payment collection, ensure accurate and complete invoicing and billing process and maintain a good relationship with the customers.

Responsibilities:

• Support the team lead with the issuing and collection of customer invoices covering Indonesia business
• Ensure that the initial booking deposit and advance rental invoices are correct and issued on time
• Reconcile payments received through third party payment processing systems such as Rapyd and Flywire
• Ensuring that monthly rental invoices are issued to Tenants by the designated dates each month
• Prepare the utility coverage calculations and make sure that overages and other recharges are passed on the tenants as part of their monthly invoicing
• Responsible to process Tenant's deposit return within 30 days of check-out
• Managing overdue accounts and issue of reminder letters
• Provide monthly AR Aging reports and discuss overdue accounts with Team Leader
• Ensure that revenues are accounted for to the correct accounts and property
• Provide first-line of customer support for all Tenant enquiries regarding payments, invoices, additional charges, and disputes

Requirements:

• Bachelor's degree in Accounting or Finance.
• 1-2 years of work experience in credit control/Accounts Receivable role (Fresh graduates are welcomed to apply).
• Strong communication skills and excellent verbal and written English language skills
• Excellent interpersonal skills as this role require providing close support to internal and external stakeholders
• Able to work independently to solve problems
• Team player

What’s in it for You:

Working for Cove gives you the opportunity to join an exciting young start-up incubated through Antler.co. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.