The Role
We're seeking multiple Account Managers to be based in Mexico. You'll be working in a fast-paced environment alongside passionate colleagues determined to do the best work of their career!
What You’ll Do
- We are seeking a proactive individual to reach out to customers who have discontinued their use of Solera Products within the winback time frame.
- The primary responsibility of this role is to effectively engage these customers and persuade them to reinstate their services, thereby contributing to our customer retention efforts as well as proactively identify upsell opportunities and capitalize on them to maximize revenue.
- Identify and act on opportunities to sell additional Solera products, services, and add-on licenses for existing products.
- Achieve monthly sales targets.
- Process winbacks and contract amendments and work closely with Customer Success, Billing, Operations, Support, and product departments regularly.
- Re-establish business relationships within key accounts with leaders, owners, and influencers within the customer base.
- Achieve daily required metrics, SLAs and outbound activities.
What You’ll Bring
- A resilient and optimistic mindset that thrives on challenges.
- Ability to maintain enthusiasm even in high-pressure situations.
- Ability to empathize with customers' concerns and provide solutions tailored to their individual situations.
- History of consistent performance, over-achievement in highly competitive markets.
- Willingness to share insights and best practices to drive collective success.
- Ability to adapt quickly to changes in the market and customer preferences.
- Assists with any additional objectives / projects that may arise.
- Advanced level in any of the following languages: English and Spanish.
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
