Account Manager

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.  

The Role

You will be managing and further developing your own customer portfolio in the territory as well as managing and coordinating all commercial and contractual aspects between Viva.com and its customers. You will work with Viva.com customers to upsell our products and services, ensure compliance with existing contracts, oversee financial arrangements, manage operational account matters and drive fruitful collaboration. 

Responsibilities 

• Build and expand effective long-term relationships customers to ensure high levels of satisfaction, profitable accounts and increasing revenues by upselling products and services; 

• Build in-depth knowledge of our customers’ strategies, ambitions, businesses, technology and operations to enable you to effectively network within the customer on various levels (IT, business, delivery and executive management) and develop successful relationships with key decision-makers; 

• Work effectively with key stakeholders within Viva.com to ensure a coordinated and effective approach to address customer needs, requests, queries and issues; 

• Serve as the primary interface with Viva.com customers acting as a first point of contact for all product and services opportunities and challenges; 

• Manage commercial discussions and handle - drive contract negotiations; 

• Coordinate Delivery, Service, Solutions and Technical Teams to effectively engage with the customer in order to maximize satisfaction, revenue and profitability; 

• Increase share of wallet by identifying opportunities and promoting and proposing new products or services to our clients; 

• Actively engage in account planning activities and ensure opportunity management and customer account plans are updated regularly in Viva.com’s CRM System. 

To be considered you should have:

• Minimum 5 years in B2B, dealing with complex solutions and ideally within the payments sector; 

• Bachelor's/Master’s degree from a recognized institute, preferably specializing in Business, Banking, Computer Science, or related discipline;

• Knowledge of acquiring, issuing and private banking domains; 

• Familiarity with SEO & SEM tools and methodologies will be considered a strong plus; 

• Experience analyzing business processes to develop and manage business requirements for large enterprise software development projects; 

• Proficiency in CRM software and Microsoft Office suite, and sales performance metrics; 

• Advanced relationship delivering high-value sales & networking; 

• Strong communication, presentation and conflict management skills; 

• Full, clean driving license. 

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.