Account Manager

Transco

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

POSITION: ACCOUNT MANAGER

MARMON RAIL REPAIR SERVICES (Transco & UTLX Customer On-site shops)

(MARMON RAIL GROUP / BERKSHIRE HATHAWAY)

POSITION SUMMARY

Account Managers will work with target customers throughout North America to present Marmon Rail Repair Services' different railcar/ tank car maintenance offerings and deliver the best possible solutions, fostering long-term, “win-win” relationships.

This position will manage Marmon customers, working to retain current business levels and grow new opportunities by understanding the customers’ railcar/tank car repair needs.  Account Managers are the primary point of contact for maintenance inquiries and act as liaison between the customer and operations team in assigning programs and maintenance events to the best Marmon Rail solutions.  Through developing strong relationships with customers and key stakeholders within Marmon Rail, Account Managers will lead the curating of the customer experience to meet client and Marmon Rail expectations.

PRIMARY RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Ability to ascertain our customers' maintenance needs and develop/communicate solutions that maximize the relationship value proposition.
• Input timely/accurate updates to CRM and forecasting tools.
• Align with the Operations team to deliver the best possible customer experience.  Advocate the customer needs/expectations internally, while managing customer expectations and considering the Company’s demand/capabilities when offering solutions.
• Work with the Customer Support team to monitor Marmon Rail's performance against customer expectations. 
• Represent the Company at various industries and customer events.
• Proven sales abilities, excellent communication skills, and timely reporting on sales activities.
• Perform administrative tasks related to sales functions, including preparing quotes and reviewing contracts in a manner that protects the Company.  This is for both the fixed shops and on-site locations.

EDUCATION / EXPERIENCE / QUALIFICATIONS:

• High School Diploma required, College degree preferred.
• 5+ years of experience in sales with concentrated experience in railcar/tank car industries strongly preferred.
• Understanding of railcar/tank car maintenance cycles (HM 216, lining inspections etc).
• Ability to effectively manage multiple firm deadlines in a busy environment. Strong creative business writing skills are essential.
• Ability to analyze business opportunities and make recommendations aligning with current business strategies.
• Ability to participate in Sales and Marketing strategies.

ADDITIONAL SKILLS / ABILITIES REQUIRED:

• Strong communication and project management skills to effectively liaise with all departments within the company.
• Highly capable of maintaining internal relationships while working remotely.
• Strong work ethic with the flexibility to put in extra hours when needed.
• Outstanding interpersonal skills, including the ability to perform public speaking for presentations and meetings.

• Detail-oriented, with the ability to identify all cost elements within often complex requests for proposals.
• Ability to respond quickly to changing business dynamics.
• Energetic and entrepreneurial approach with a strong attention to detail.
• Ability to travel overnight up to 50%

PHYSICAL REQUIREMENTS:

• Working in this environment requires sitting for extended periods, walking, bending, reaching, carrying, and occasionally lifting and/or moving objects up to 5 pounds.
• The ability to sustain mental and visual attention to details for sustained periods.

Base compensation target range - $110K - $145K plus bonus

DISCLAIMER:

Please note the duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. Duties, responsibilities, and activities may change at any time with or without notice.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.