Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.
We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.
As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.
Responsibilities:
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
- English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
- At least 5 years of professional experience in a fintech, SaaS, or payment services company.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
- Willingness to travel globally as required.
- Flexible across time zones to support a global team.
- Lead a dynamic and innovative team in a rapidly growing company.
- Access to HKD$10,000 per year for Learning and Development.
- HKD$2,000 ‘Get Comfy’ allowance for items to enhance your work area.
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
- Offsites to the EU, UK, or elsewhere in the world!
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler.
Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
