Description
Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
As a Enterprise Customer Success Manager, you will help retain and grow Silverfort’s customer relationships in our enterprise accounts. You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform.
Responsibilities
- Serve as the primary point of contact for 30-40 Enterprise customers and partners, fostering strong relationships built on trust and collaboration.
- Regularly conduct check-ins and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Silverfort's solutions to effectively meet their needs.
- Partner with your Customer Solution Specialist to onboard and implement Silverfort's solutions for new customers and ensure adoption, drive satisfaction, and minimize Time-to-Value.
- Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey.
- Identify opportunities for expansion and risk based on the customer's evolving needs and Silverfort's product roadmap. Responsibility for ensuring expansion and retention targets are being met.
- Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion.
- Act as a customer advocate within Silverfort, representing the voice of the customer and providing feedback to internal teams on product enhancements, feature requests, and areas for improvement.
- Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience.
- Work with Sales and Marketing to identify case studies and create reference items to help support the Silverfort Customer Community at large.
Requirements
- Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture
- Strong technical aptitude (cybersecurity/identity is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams - a must
- Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships
- Established ability to proactively build and maintain executive relationships with the C-Suite within Fortune 1000 accounts
- Experience managing customers with 6-figure+ ARR contracts
- Excellent active listening, presentation, and communication skills
- Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment
- Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities
- Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary
- Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
- Proven knowledge working with Linux and Windows (AD, Domain Controllers)
Top Skills
What the Team is Saying
What We Do
Silverfort is on a mission to bring identity security everywhere, and allow organizations to operate without fear or disruptions. Fueled by a belief that enterprises and their identity teams deserve better, we found a way to break down the silos of identity security—eliminating the critical gaps and blind spots left behind by a patchwork of point solutions.
After years of research, we found a way to break free from these limitations. Silverfort created the only end-to-end identity security platform that secures all identities—humans and machines, on-prem and in the cloud. Our patented Runtime Access Protection (RAP) technology seamlessly integrates with the entire IAM infrastructure and secures it from within with unmatched visibility, analysis, and inline enforcement of security controls.
This innovative approach brings protection to all resources in all environments, including ones that were previously impossible to secure, such as legacy systems, service accounts, command-line tools and IT/OT infrastructure. Finally, enterprises can stay ahead of the evolving identity threats, minimize their attack surface, stop breaches before they can spread, close compliance gaps, and break free from countless limitations and endless efforts.
Silverfort is the identity security platform the industry deserves, earning us the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
This is identity security done right.
Join Silverfort, and be part of a team that’s pushing the boundaries of identity security—no compromises, no blind spots, no limits.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
Gallery
Silverfort Offices
Remote Workspace
Employees work remotely.
Employees engage in a combination of remote and on-site work.
