Account Manager

Your Shift:

• 1st shift; Monday - Friday from 8:00am - 5:00pm

Your Responsibilities:

• Operate as the process owner and the lead point of contact for your clients including feeling as if you are an extension of the customer’s business. 
• Acts as a liaison between the customer, cross-functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.
• Utilize knowledge of the customer’s industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer.
• Initiate and implement continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Manage multiple projects at any given time while setting customer expectations, meeting deadlines and adhering to standard operating procedures.
• Responsible for customer communications, conflict resolution, and compliance on contract deliverables. Establish productive and professional relationships with key customer personnel including at the Executive level.
• Perform advanced data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
• Collaborate with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
• Develop, coordinate, and present, customer business reviews including preparation of customer presentations, gathering performance metric data and participating in customer meetings.

You Must Have:

• Bachelor's degree or 3-5 years of related professional experience
• Proficiency in Excel, Word, Query Access/Use/Modify/Build in database systems
• Experience with meeting coordination and QBR development
• Working knowledge of e-commerce systems, ERP systems, inventory management processes, QMS process creation and maintenance, and root cause analysis tools

We Would Prefer:

• A wide degree of creativity and latitude
• Superb written and oral communication skills along with public presentation skills
• Ability to establish and maintain long-term relationships with key decision makers
• Ability to manage multiple complicated and/or complex task and projects; excellent project management skills
• Outstanding problem-solving and exceptional organizational skills

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.