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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity:
Venture Solutions, Inc. is seeking an Account Manager to work in our West Sacramento, CA location. The position is responsible for managing the relationship between Venture Solutions and the client. The primary objectives are to coordinate between Sales and Operations the new account set-up, provide ongoing client support to meet expectations and identify opportunities to improve processes to gain efficiencies.
This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship
Your Responsibilities:
- Inventory Management Process: the process of obtaining base stock quotes, ordering stock, monitoring stock levels and addressing base stock quality.
- Change Request Process: the process of communicating and implementing customer’s requested project changes including pricing.
- Pricing Process: the process of loading and updating pricing as needed after the client is sold and completing mid-year and annual reviews.
- Quoting Process: the process of providing price quotes as requested from the client after the account is sold.
- Daily Account Management Process: the process of communicating with the plant, client and sales regarding project specific information on a daily basis.
- Reporting Process: the process of designing and presenting client specific reports based on contractual turn-time.
- Customer Relationship Process (knowledge): the process of understanding the client’s business in order to clearly identify further opportunities to leverage solutions as well as facilitate the client’s daily requirements (account growth). Take action on incremental growth opportunities.
- Invoicing Process: the process of understanding and communicating the client’s invoicing requirements to ensure the desired output.
- Success Measurement Process: the process of reviewing the SBU products and performance to effectively facilitate Customer Service goals and objectives.
- Systems Process: the process of managing input into the appropriate Systems.
- Communications Process: the process of interacting with clients via conference calls, meetings, and face-to-face presentations at locations appropriate for the client.
- Problem Resolution Process: the process of identifying and resolving quality issues.
- Process Improvement: the process of using tools to identify areas of opportunity and changing processes to improve efficiency, effectiveness and account profitability.
- Account Implementation Process: the process of implementing a new account and changes into the system.
- Production Process: the process of ensuring production has the resources, data and specifications to produce the jobs.
You Must Have:
- High School Diploma / equivalent
- Three years’ experience in related customer service positions
- Examples of successful account management in a service related business
- Excellent organizational/time management skills, strong attention to detail and the proven ability to manage process improvements
- Experience with conflict resolution and problem solving
- Excellent written/oral communication and relationship building skills
- Proven ability to interface with all levels of an organization
- Ability to grasp technical solutions and understand system linkages, i.e. order entry, databases, billing, etc.
- Intermediate Microsoft Office skills
- Ability to manage in a changing environment
- Ability to deliver feedback and drive accountability
- Ability to influence in a team environment
We Would Also Prefer:
- BA/BS degree preferred
The anticipated annual salary range for this position is $66,560 - 72,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
