About Energy CX:
Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs.
Why Energy CX?
- Recession proof industry
- Entrepreneurial and ambitious culture with a great team oriented environment
- Fastest growing energy broker in the country
- Recognized by Fortune and Great Places to work US
- Named on Inc 5000’s list of America’s fastest growing companies
Title: Account Manager, Customer Success
Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success.
About this Job
We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.
The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.
Objectives of this Role
- Renew customer accounts (Increase net revenue, minimize churn)
- Provide customer deliverables to enhance informed decision making (Minimize turnaround times)
- Entertain clients through in-person events (Dinners, sporting events, etc.)
To be successful in this role you are:
- Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)
- Self-motivated, open to feedback and exceeds expectations
- Highly resourceful and ability to multitask
- Adaptable and open to change
Daily and Monthly Responsibilities
- Constant communication with customers
- Fulfill all client deliverables
- Being an energy expert to help advise clients accordingly
- Renew accounts
Skills & Qualifications
- 2+ years of professional customer success experience (salary depends on experience)
- Proven track record of success in their previous role
- Customer-centric mindset: prioritize customers, be proactive
- Communication skills: build relationships, listen actively, show empathy
ECX Benefits
PTO
- 15 days but highly flexible
- All major holidays
Insurance
- Health - We cover 50% of your monthly premium cost
- Dental - We cover 50% of your monthly premium cost
- Vision - We cover 50% of your monthly premium cost
- Basic Term Life & AD&D insurance policy- We cover 100%
401(K)
- Employer match 20% of total contribution on up to 5% of salary
Additional
- 5 work from home days quarterly
- Work from home Friday (in addition to the 5)
- Wednesday catered lunches
- Frequent company events
Energy CX Company Culture
Our culture is not for everyone.
We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow.
We have a shared and unique set of values
Customer Obsession - Deep Desire to Delight the Customer
Continuous Growth - Fail Forward
High Standards - Raise The Bar
Bias for Action - Don’t Talk, Do
Radical Honesty - Share Your Thoughts
Effective Communication - Be Clear & Concise
Prioritization - Do What’s Important, Not Urgent
Long-Term Thinking - Eat Your Vegetables
Resourcefulness - Be Independent
Discipline - Be Consistent
Focus - Dive Deep
Pursuit of Fulfillment - Be Your Best
Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.
What We Do
Energy CX is the fastest growing energy brokerage in the U.S. Known for transforming the way clients navigate the complex energy landscape, our data-driven approach and dedication to innovation position us as a leader in the energy brokerage industry. As a family-owned business, we've been laser-focused on our commitment to advancing energy solutions. We help clients maximize savings, efficiency, and sustainability through technology and industry expertise. Recognized as a Top U.S. Energy Brokerage and a 2024 Great Place To Work®, Energy CX has reduced energy costs for thousands of properties nationwide.
We're rapidly growing and deeply invested in nurturing the development of our team. We're dedicated to empowering every employee with the necessary tools to unlock their fullest potential, creating a supportive environment where personal development and career progression are intertwined.
Why Work With Us
We are determined, passionate, and growing fast. We hire based on character and are committed to our employees success. Energy CX stands apart as a family-owned business where our innovative and inclusive culture ensures that every team member is valued beyond just a number. We've built a work environment where creativity and new ideas thrive.
Gallery
Energy CX Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work from home on Fridays in addition to 5 work from home days a quarter.
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