We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Manager will join the Northern Europe Wholesale team and maintain and develop the Coach & Kate Spade Wholesale business for leather goods, primarily focused on key accounts across the United Kingdom, Ireland and Scandinavia. The Account Manager will act as the main point of contact for the brands and design and execute growth strategies for the region.
The successful individual will leverage their proficiency in Account Management to:
- Develop and manage key and independent accounts for the region, with a focus on John Lewis. Build relationships with accounts via weekly/bi-weekly trade calls, depending on the needs of each account
- Manage 4 markets a year for women's and men's leathergoods, design and present assortment strategies tailored to each account, informed by performance and seasonal regional strategy. Review door allocation strategy and collect/process orders
- Produce seasonal trade reports to highlight wins, challenges and opportunities
- Develop short-term and mid-term plans to meet targets, and design long-term commercial plans for key accounts and commercial negotiations
- Support the Senior Sales Manager with regional strategies, including LRP and omni channel
- Develop the distribution network across key and independent accounts, onboarding new accounts and prospecting in line with regional strategy
- Partner with the Wholesale Customer Service team to ensure the seamless execution of the full order lifecycle and conversion of the order book
- Build cross functional relationships with Wholesale Operations, Demand Planning, Finance, Store Construction, Wholesale Customer Experience, and VM & Production
- Own communication with Accounts Receivable on customers' payments
- Work with Finance on provisions, returns, staffing and terms
- Aligning with the regional strategy, work with the Marketing team on tailored plans for key accounts. Regularly liaise to ensure media plans align with trade activity and review marketing spend/impact at account level
- Track and present sales on a weekly and quarterly basis, highlighting key trends and challenges. Create action plans to reach ST targets
- Own seasonal and yearly OTB planning for accounts
- Create sales, competitor and product feedback reports highlighting areas of growth and opportunity
- Work with the Field team on floor training schedule, in-store recruitment and money mapping strategy
- Manage end to end process for new store openings, coordinating with cross-functional partners. Support Senior Sales Manager on CAPEX deck & P&L
- Conduct regular market visits, identifying opportunities and conduct competitor analysis
- Manage and update client database where required
The accomplished individual will possess:
- Extensive experience managing a wholesale business portfolio
- Highly motivated and target driven, a self-starter able to independently manage time and workload effectively
- A strong and passionate team player
- Flexibility to travel in the UK/Europe
- Strong sales driven mindset, highly analytical with an eye for detail and ability to translate data into actionable points
- Proficient in Microsoft 365, including Excel & PowerPoint
- Agile approach to developing businesses, with the ability to pivot in line with business needs
- Ability to work under pressure in a fast-paced environment whilst maintaining a high level of accuracy
- A high level of organizational and time management skills
- Excellent written and verbal communication skills
What Tapestry can offer you:
- Hybrid working (3 days working from the office, 2 days remote)
- Option to finish early on a Friday (Flex Fridays)
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Regular Social Events - Seasonal & Cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other benefits include:
- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi brand discount up to 50% off - Coach, Kate Spade, Stuart Weitzman
- Private Healthcare with health assessment (Bupa)
- Bupa rewards - Financial wellbeing support and wellness discounts
- Free 24/7 support for family building, fertility and menopause with Maven
- Private Dental Cover
- Eyecare vouchers
- Employee Assistance Program
- Employer Pension Contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
Our Competencies for All Employees
- Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach, Kate Spade New York and Stuart Weitzman. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Employees engage in a combination of remote and on-site work.
