About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.
Why join SecurityScorecard’s Customer Success Team?
The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products and services. We define our Customer Success strategies, priorities and go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings and cybersecurity insights. We are a proactive CSM team that is customer centric, uses a team approach and represents the voice of the customer every day.
The SecurityScorecard Customer Success team not only manages relationships and delights customers — they also understand our customers’ strategic goals and unique challenges to help them operationalize our platform to maximize business value.
About the Role:
The Account Manager will play an important role in helping our cyber customers transform the way they assess cybersecurity risk. In this role, you'll own and manage customer relationships with our Public Sector customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity practices, third-party risk, our products, services, and cybersecurity best practices to proactively drive business value and strategic impact.
What You’ll Do:
- Lead strategic conversations with Public Sector customers to align our platform as a solution to their cyber practice risk challenges and goals with the intent to renew and expand the partnership.
- Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cyber and third-party risk management industries.
- Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution.
- Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices.
- Support fellow CSMs in solving new challenges across customers.
- Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment.
What We Need you To Have:
- Bachelor's degree
- 5+ years of experience supporting Public Sector customers as an accounts manager, sales representative, customer success manager, technical account manager, delivery engagement manager or similar customer-facing role.
- Knowledge of the tenets of cybersecurity and/or Third Party Risk Management programs with domain experience
What We’d Like you to Have:
- Experience building and maintaining relationships with executives
- Experience navigating large Public Sector organizations
- Extremely organized, effective oral & written communicator
- Demonstrated success developing strong customer relationships and expanding relationships and business
- Proven success in new customer kickoffs, monthly touchpoints, QBRs, 1:1 with key contacts, and ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $135,000 - $170,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
Top Skills
What We Do
SecurityScorecard is the global leader in cybersecurity ratings and the only service with over a million companies continuously rated. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh, SecurityScorecard’s patented rating technology is used by over 1,000 organizations for self-monitoring, third-party risk management, board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their externally facing digital footprint. SecurityScorecard is the only provider of instant risk ratings that automatically map to vendor cybersecurity questionnaire responses - providing a true 360 degree view of risk. SecurityScorecard continues to make the world a safer place by transforming the way companies understand, improve and communicate cybersecurity risk to their boards, employees and vendors.
