Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Account Manager
Location: Remote - work from home
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
As the Account Manager, you will be responsible for managing and nurturing relationships with our existing customers, identifying opportunities for upselling and cross-selling our products and services, and ensuring customer satisfaction. You will oversee and be accountable for the sales and revenue
performance of the business, ensuring that we meet our revenue goals. Additionally, this role includes a limited business development component.
DUTIES AND RESPONSIBILITIES
Customer Management & Engagement
- Build and maintain strong relationships with customers, ensuring their needs are met and their requirements and goals are understood.
- Review and track projects and customer performance to ensure value delivery, including the timely and complete delivery of contracted services and products.
- Identify and pursue opportunities for upselling.
- Develop and deliver presentations and proposals that demonstrate the value of our offerings.
- Collaborate with the Consultancy team to engage on projects, address customer concerns and explore additional opportunities.
- Potential to be involved in the consultancy team for business analysis work if skills permit.
Sales and Revenue Performance
- Oversee and be accountable for sales performance, ensuring revenue targets are met.
- Implement sales strategies to drive revenue growth.
- Track sales metrics and KPIs, analyzing data to identify trends, opportunities, and areas for improvement.
- Collaborate with leadership to refine sales processes and strategies aligned with business goals.
- Prepare and deliver regular sales reports, providing insights and recommendations for achieving revenue goals.
Business Development
- Research and identify potential new customers within the industry.
- Lead the sales process from qualification to deal closure for new strategic customers.
- Develop proposals based on tailored solutions and differentiated value for potential customers and the organizations
QUALIFICATIONS
- Bachelor’s degree or equivalent in business management, IT, or a related field.
- Proven experience in account management or sales within the Legal Tech space.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships.
- Excellent problem-solving skills and a customer-focused mindset.
- Demonstrated ability to drive sales performance and achieve revenue targets.
- Experience in business development, with the ability to research, qualify, and engage potential customers.
- Knowledge of Australian IT industry regulations and compliance requirements.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
