Account Manager (Mexico)

About Unlimit

Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.

About the Job

As an Account Manager, you will be responsible for building forward-looking relationships with Unlimit’s merchants and working in partnership with the merchant to facilitate growth. You will be responsible for understanding the merchant's needs, delivering a unique personable service, and working alongside the merchant to continually identify opportunities to grow and tweak performance. As an individual, you need to be creative, highly motivated, and have a willingness to continually push the boundaries of the way we work to ensure we (and you) remain truly customers first. You will report to Unlimit’s Head of Customer Success LATAM and be based in our Mexico Office.

What You'll Do

• Build Relationships - across Unlimit and within the Merchant Teams to ensure Unlimit continually meets the needs of the merchant and works in a collaborative way to drive growth
• Challenge – work with the Global Account Management Team as we grow to help develop and improve our ways of working to bring speed and quality to the merchant experience
• Drive commercial growth with our merchants – be the payments expert focusing on account optimization and ongoing conversion growth opportunities
• Be the Face of Unlimit – every day you are Unlimit and we want you to bring your unique style as a trusted pair of hands to your merchant
• Spin Plates – manage internal and external priorities for your merchants and deliver on challenging timescales
• Speak up internally and ensure your merchant has a voice in our business
• Play your part in driving a positive and fun culture in the business

Who You Are

• Fun – we want you to bring your unique sense of fun to the office to ensure we win as a team
• Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
• Passionate – love what you do every day and have the ferocity to get things right – even if the decision is the tough one
• Commercial Acumen – bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both Unlimit and your merchants
• Simplicity – is key in what we do – guiding your merchants through decisions in a simple way
• Data – be good with data analysis but more importantly know how to tell the data story
• Planning – prioritize and plan what you need to do so to meet moving challenging deadlines

What We Offer

• Attractive remuneration package (base salary + commission)
• Vacation, sick, and paid holidays
• Full-time 5/2
• A modern office-based workplace with all necessary equipment located in Mexico City
• A team of top international professionals to learn from
• Multicultural working environment, growing opportunities, and many more

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.