Account Manager - Enterprise

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Account Management team in Plaid’s Enterprise Segment is responsible for developing strong relationships and impactful solutions to help customers grow. The team’s deep technical, product, and industry knowledge helps our cross-vertical cohort of customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to help shape how consumer and business interactions with their finances will drastically improve in the coming years.

Plaid is looking for an experienced customer-facing professional to manage and grow our relationships with a small, focused portfolio of high-potential, strategic customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large enterprise customers (cross-selling/up-selling, increasing product utilization, senior stakeholder management). In this role, you will focus on managing a small portfolio of Plaid’s largest customer accounts. You will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management.

Responsibilities

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders.
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets.
• Product solutioning: Determine product-use case fit for Plaid solutions with our customers. 
• Strategic consultation: Act as a thought partner delivering expertise, education, and guidance to customers. Position Plaid as a trusted partner and use data to tell compelling stories.
• Portfolio Strategy: Prioritize and execute on short and long term priorities with varying timelines across multiple accounts.
• Feedback: Be the voice and champion for your customer internally and serve as a product feedback loop.

Requirements

• 7+ years of relevant experience in a client-facing commercial role, like account management, partnerships management or consulting.
• Exceptional communication and negotiation skills, with the ability to influence both internal and external stakeholders across different functions and organizational levels.
• Proven success in negotiating agreements.
• A strategic mindset paired with the ability to make data-driven decisions and execute operationally.
• Comfortable operating in a fast-paced, high-growth environment.
• Previous B2B technology experience is a strong plus.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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