The Account Executive (AE) is responsible for driving growth and retention for smaller-sized net revenue customers’ accounts. Primary focus on building relationships and routines which retain the business while through qualification uncover potential growth opportunities within their account base.
The Account Executive role is responsible for increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.
Responsibilities:
Business Development:
-
Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
-
Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
-
Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
-
Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
-
Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
-
Communication plan to provide timely and relevant updates on the market and CHR
Customer Experience:
-
Creates and manages to Account SOP
-
Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
-
Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
-
Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
-
Participates in account implementation and transition from sales team
Efficiency & Financial Accountability:
-
Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
-
Accountable to adopt and apply new tools and processes that improve overall workflow
-
Regularly reviews AR dashboard and ensures timely action is taken with customers
-
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
-
High School Diploma or GED
-
Ability to travel 50-70%
Preferred Qualifications:
-
Bachelor’s Degree from an accredited college or university
-
Passion for sales and building customer relationships
-
Attention to detail and strong analytical skills
-
Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
-
Ability to define, develop and document business processes and procedures
-
Driven, enthusiastic, persistent, confident, highly motivated and results focused
-
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
.png)
