Account Development Specialist

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in almost 40 countries today, 28+ of which are with the Wolt product and brand. 
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.

Job Description

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Malta. As Wolt grows both in scale and scope of offering, the strength of our account management team must develop with it.

As a Key Account Management team member, you will manage an exclusive portfolio of top-tier restaurant accounts. Your mission is to forge stronger bonds, help your partners succeed, drive profitability, and enhance operational effectiveness across your portfolio by leveraging a continuously expanding suite of technologically advanced products and services.

You’re excited about this opportunity because you will take care of your own restaurant portfolio, and will be responsible for the overall restaurant relationship post-onboarding, which includes:

• Contacting restaurant partners via phone.
• Providing after-sales support to improve our merchants' performance.
• Up and cross-selling services to merchants
• Build strong client relationships, through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.

Qualifications

• Fluent in English (Maltese is an asset) 
• 1 year experience in Account, Supplier, Vendor Management or Sales
• Strong understanding of sales and ability to deliver excellent partner experience
• Target driven and proactive 
• Strong (verbal and written) communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Strong analytical skills with the ability to make data-driven decisions
• Microsoft Excel / Google Sheets knowledge
• Driving licence (full and clean) 
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Additional Information

If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)