Customer Growth Representative

The Customer Growth Representative position is a customer-focused role that lays the foundation for a successful high-tech customer service or sales career. In this role, you’ll positively impact Nextiva’s existing customers by identifying account expansion opportunities that help them to grow their business and build Amazing customer experiences via Nextiva’s product offerings. 

About the Role & Company: 

• This role will support our US customer base, and a majority of verbal and written communication will be in English (please send us your resume in English when applying)
• Research and identify expansion sales opportunities for Nextiva customers
• Conduct outbound prospecting to existing customers through various communication channels
• Qualify leads by understanding customer needs and determining fit with additional Nextiva products or services
• Collaborate closely with our Expansion Sales Team to schedule meetings or product demonstrations
• Maintain accurate records of outreach and lead information in the CRM system
• Build and maintain a strong understanding of Nextiva’s offerings and value propositions
• This position will be 100% on-site at our Nextiva Guadalajara office.
• Want to check out our Amazing culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico. Don’t forget to check out our total rewards offerings listed below!

About You:

• You have a passion for providing memorable customer experiences
• You are tech savvy and enjoy learning about innovative products
• You have a curiosity to learn about businesses and help them succeed
• You are highly organized and extremely detail oriented
• You have a vibrant and energetic personality with the ability to quickly develop trust, rapport, and strong relationships
• You are coachable, a quick learner, and can easily adapt. You have the drive to perform and excel
• You are a skilled communicator, both verbal and written, with common sense and the ability to think on your feet
• You are driven by personal, team and company achievement with a commitment to excellence
• You are an effective team player capable of working independently without supervision

Qualifications:

• English Fluency (verbal & written) required
• 1+ years of experience in a customer-facing role required
• 1+ years of experience in a B2B customer-facing role preferred
• 1+ years of experience in Technology, Software, SaaS, Telecommunications, or other related industries preferred
• Bachelor’s Degree or equivalent work experience preferred
• Hands-on Salesforce experience preferred

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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