Account Coordinator

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Internally known as an Account Coordinator, AHEAD is hiring for a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Roles & Responsibilities

• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:
• Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
• Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
• Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:
• Meet with warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
• Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
• Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
• Collaborate with Product Engineering department to resolve engineering change request orders as follows:
• Analyze customer requests to ensure Engineering has all the information needed to complete requests.
• Facilitate and mediate timely execution of successful communications between Product Engineers, Account Managers, and external customers
• Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback
• Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions
• Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
• Perform other related duties as assigned and required by Customer Service Manager

Qualifications

• Ability to become a trusted partner to external clients, resulting in increased revenue
• Ability to understand/analyze client needs and link them to company offerings
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
• Strong verbal and written communication skills
• Ability to easily build rapport at all levels with both internal and external clients
• High level of attention to detail and exceptional organizational skills
• Excellent time management and multi-tasking skills
• Ability to adapt and react to quick changes
• Ability to work independently on projects
• Ability to work effectively and efficiently under pressure
• Associate degree required; bachelor's degree preferred
• Minimum of two years’ experience working in a high volume, fast-paced sales environment required
• Minimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.