Account Business Enablement Manager

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

Job Description Summary

Under the Business Enablement (BE) framework, responsible for leading operational support functions for ISB AMS tier-one accounts and/or business segments.  Key activities may include coordinating and executing BE standard processes to support account business operations, such as financial management, sales pipeline data accuracy, contract traceability, and executive data analytics.

Essential Job Functions

• Support multiple tier 1 accounts and/or business segments to drive operational consistency and compliance to BE process standards
• Partner with matrixed teams, such as finance, delivery, and sales to coordinate, drive, and execute BE processes
• Compile and analyze account operational data to identify and resolve data issues, summarize for account and executive leadership reviews, and propose/execute action plans as necessary
• Lead ad-hoc BE projects in support of regional business needs
• Serve as a subject matter expert to provide operational guidance in compliance with ISB and DXC requirements
• Coach and mentor peers who are less experienced
• Identify and propose process improvements to gain operational efficiency

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience, with a focus on finance or business operations preferred
• Typically, 4+ years of relevant work experience in client account operations with a minimum of 1+ years in a similar role
• Proven experience in supporting back-office financial and operational processes
• Advanced proficiency in Excel, data analysis, and reporting
• Proven ability to effectively collaborate across highly matrixed teams and build relationships with various levels of leadership
• Ability to successfully manage competing priorities in a dynamic environment
• Above average business acumen
• Ability to learn quickly and drive execution

Other Qualifications

• Experience with data analytics tools, such as PowerBI a plus
• Insurance industry knowledge a plus
• Project management skills a plus
• Strong organizational skills
• Strong analytical and problem-solving skills
• Strong communication, interpersonal, and presentation skills

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

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