Accor Applications Executive, Pacific

Company Description

Accor is a global leader in hospitality, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. We offer a wide range of experiences, from luxury to budget accommodations, as well as lifestyle brands, entertainment venues, private residences, and co-working spaces. With a passionate team of over 300,000 employees worldwide, our diverse portfolio is designed to meet the needs of every traveller. Our loyalty program, ALL - Accor Live Limitless, connects with more than 65 million members, making every stay more rewarding.

Job Description

This role oversees the seamless onboarding of new hotels into the Accor Pacific Distribution ecosystem. Responsibilities include coordinating the hotel opening process, conducting training sessions on Accor applications, and implementing centrally defined projects aligned with the Business Digital Tech strategy.

Key Responsibilities:

​​​​​​​Onboarding

• Support hotels throughout the distribution onboarding process.
• Lead the hotel onboarding kick-off call.
• Coordinate the completion of the Accor Content Book and Pricing Book with all stakeholders, including the hotel, Commercial teams.
• Deliver on-site training sessions for new hotels.
• Provide guidance on Accor's standard loading and support procedures

Training

• Train new and existing hotels on Accor apps (current and upcoming).
• Facilitate training on Accor distribution platforms, API connectivity, and channels for Revenue Management and Reservations teams.
• Collaborate with commercial and support teams to identify training needs.
• Organise and lead Distribution roadshows.
• Conduct regular refresher sessions on key distribution topics, including applications, CRS concepts, and loading guidelines.

Projects

• Implement new distribution and payment solutions.
• Support projects related to Distribution and Technology applications, whether integrated with the Accor distribution system or standalone, in alignment with Accor's strategy.
• Define specifications for any new applications required by the business.
• Ensure applications comply with local legal and fiscal regulations.
• Provide feedback and lessons learned (REX) on digital applications.

Knowledge Management and communication

• Continuously assess existing processes and propose solutions leveraging new technologies and/or applications.
• Assist in the creation of training materials and documentation to ensure effective distribution management and understanding.
• Adhere to and maintain well-documented processes for all distribution-related tasks, tools, and platforms.
• Communicate with hotels regarding new distribution solutions, upcoming hotel openings, and scheduled refresh sessions.

Qualifications

• 3+ year experience in travel industry. Primarily in hotel reservation, front office, revenue and other related operational departments as well as online travel agents’ or connected operators’ hotel support departments
• A basic knowledge on TARS applications
• Strong understanding of Revenue Management concepts with excellent attention to detail.
• Entrepreneurial mindset with drive, ambition, and high energy.
• Excellent interpersonal skills, with the ability to communicate effectively across all team levels.
• Service-focused with a keen attention to detail.
• Ability to work collaboratively and contribute positively within a team environment.
• Strong presentation and influencing skills.

Additional Information

Applications close: 14 February, 2025

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.