25-417.A - IT Support Analyst

Posted Yesterday
Houston, TX
Senior level
Energy
The Role
Provide IT support to executive leadership, troubleshoot technical issues, administer user accounts, and maintain corporate security standards while coordinating training and documentation.
Summary Generated by Built In

Job Objective:
Provide executive deskside support utilizing strong customer service and technical troubleshooting skills along with excellent communication interacting with both technical and non-technical individuals. This is a highly visible position that requires prompt, professional responses and the ability to multi-task and prioritize responsibilities.

Essential Job Responsibilities:

  • Provide priority IT support services to executive leadership and their staff.
  • Assess IT needs and make recommendations.
  • Travel to local and remote sites to provide IT support as needed with minimal notice.
  • Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.
  • Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.
  • Provide deskside training for new applications and processes.
  • Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.
  • Perform other support functions as directed by the Helpdesk Manager and other IT management. 
  • Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. 
  • Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution.
  • Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. 
  • Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. 
  • Contributes to team effort by accomplishing related results as needed.
  • Adheres to the company’s values – Integrity, Ownership, Urgency, Alignment and Innovation.
  • Supports company vision and mission.
  • Adheres to established work schedule, attendance standards and is punctual to work and meetings.
  • Supports audiovisual technology throughout the enterprise.

Other Job Responsibilities:

  • Other duties as assigned by management.

Qualifications:

  • Minimum 5 years hands-on information systems experience supporting executive level staff with some exposure to the oil and gas industry preferred, with a special emphasis on customer support. 
  • Ability to understand unique needs of executive staff and develop actions to deliver timely support and resolutions.
  • High technical support and troubleshooting skills with the ability to effectively communicate.
  • Ability to maintain corporate security standards.
  • Critical thinking skills with the ability to maintain trust and confidence.
  • History of providing corporate executive support in a professional and expedient manner.
  • Solid understanding of desktop computers, printers, audio-visual technology, and general office applications. 
  • Strong interpersonal skills to effectively communicate with individuals at all levels of the company. 
  • Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. 
  • In depth understanding of Windows desktop operating systems and utilities. 
  • Basic understanding of Windows server operating systems, administration and utilities. 
  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. 
  • Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. 
  • Ability to complete multiple, diverse tasks of differing priorities.
  • Proficiency in the use and application of the following software:
    Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. 
    Preferred: Working knowledge of oil and gas industry applications and terminology.

Education Requirements:

  • Preferred: Associate or bachelor’s degree from an accredited college/university with a degree related to information technology, management information services, computer science, or a closely related field.

Certifications, Licenses, Registrations:

  • None.

Top Skills

Active Directory
Aries
Azure Admin Portal
I.H.S Data Analysis
MS Office
Ms Exchange
Petra
Smt
Windows Servers
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The Company
HQ: Houston, TX
1,680 Employees
On-site Workplace
Year Founded: 1989

What We Do

Hilcorp Energy Company was founded in 1989 with the vision of being the premier independent energy company in America. Today, it is now the largest privately owned oil and natural gas company in the country. Hilcorp is a company founded on the principles of innovation and entrepreneurism. Our Core Values of "integrity, urgency, ownership, alignment, and innovation"​ are central to everything we do and are fundamental to our culture.

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