Come for the culture, grow your career, and enjoy the journey.
The PROS Summer Internship Program is a 10-week paid internship designed to provide challenging, hands-on work experience. You will be assigned both individual and team projects that will make a direct impact on the company. This will further develop your ability to problem solve and communicate. Additionally, interns will be provided with ample learning opportunities, the ability to interact with business leaders, and engage in intern-related events. You will receive a mentor that provides frequent feedback on projects while helping you to build technical, analytical and leadership skills.
When you join PROS, you’re joining a community of people who genuinely care about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We are looking for students who are driven, passionate, and open to a brand-new learning experience. Come and grow with PROS!
A Day in the Life of the IT Desktop Support Intern -About the role:
- This role is an in-office position
- Provide first-class customer service help desk support with Microsoft Windows 11 and/or Apple Mac OSX.
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.
- Monitor and test fixes to ensure problems have been resolved.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- May track and analyze trends in Help Desk requests and generate statistical reports as requested.
- Assess the needs for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Required Qualifications – About you:
- Currently pursuing an academic education at an institution of higher learning
- Intermediate knowledge of computer hardware and software troubleshooting
- Willingness to learn and adapt to new technology as needed
- Experience in a team-based environment and ability to understand and address the needs of end-users
- Ability to prioritize tasks and focus on assigned projects.
Highly Preferred Qualifications
- Application support experience with knowledge of programming languages.
- Knowledge of Windows 11 and Apple Mac Operating Systems
- Excellent communication and customer service skills to effectively assist and support end-users.
Skills & Personal Characteristics:
- Ownership
- Innovation
- Care
Why PROS?
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Top Skills
What We Do
PROS (NYSE: PRO) provides AI-based solutions that power commerce in the digital economy. Using artificial intelligence, PROS accelerates customers' ability to embrace digital selling and eCommerce channels. With predictive and prescriptive guidance, companies are enabled to dynamically price, configure and sell their products and services across all channels with speed, precision, and consistency. PROS customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions. To learn more, visit pros.com
