2025 Summer Intern: Human Factors Intern

JOB DESCRIPTION
At UL, we know why we come to work.
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
As our global footprint continues to spread across the world, we are looking for a Human Factors Intern to join our team in Concord, MA or Chicago, IL.
RESPONSIBILITIES
What you'll learn & achieve:
Emergo by UL's Human Factors Research & Design (HFR&D) team is a global Human Factors Engineering (HFE) consultancy with team members in the United States, the Netherlands, Japan, China, and the United Kingdom. Emergo by UL's HFR&D staff consists of human factors research and design professionals with degrees in disciplines such as human factors, engineering, psychology, and design. Note that Emergo by UL is within the advisory services (consulting) division of UL Solutions, which has been a product safety innovator and leader since its founding in 1894.
Your role on our team:
As a Human Factors Intern with Emergo by UL's HFR&D team, you will explore the relationship between human beings and the systems they use. By applying principles of psychology, engineering and more, you'll seek to understand the challenges users currently face when interacting with a product and identify opportunities to improve its safety, efficiency and ease of use. For products further along in development, you might plan and conduct tests to confirm the product can be used safely and effectively by its intended users and for its intended uses.
Your specific responsibilities might include the following tasks:

• Supporting usability testing, field research, individual interviews, and group interviews.
• Potentially traveling to other US cities to conduct research.
• Assisting with the development of deliverables including usability test plans, data collection materials, usability test reports, risk analyses, user profiles, task analyses, and Human Factors Engineering (HFE) reports.
• Analyzing quantitative and qualitative data to help evaluate client user interface designs.
• Assisting in preparing client deliverables by reviewing test results and providing solutions to identified improvement areas.
• Coordinating participant recruitment for usability testing.
• Supporting the preparation of Investigational Review Board (IRB) submissions.
• Preparing the laboratory for in-person usability testing.
• Ensuring products have a consistent and cohesive user experience.
• Performing other duties as directed.

QUALIFICATIONS
What makes you a great fit:

• Recent graduate or rising senior currently pursuing an undergraduate or master's degree in: Human Factors, Psychology, Experience/Interaction Design, Industrial Engineering, or Biomedical Engineering or relevant field
• Ability to communicate and present effectively.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Strong written and verbal communication skills.
• Accept feedback and coaching from senior teammates.
• Must have the indefinite right to work in the United States.

What we offer:

• Total Rewards: The hourly rate range for this role is $24.00 - $28.00. Your internship will consist of a 10-12 week project, networking opportunities, learning the UL Solutions business, and provide you with the opportunity to make a real world impact.

Learn More:
Curious? To learn more about us and the work we do, visit UL.com