Search the 18 jobs at Vivid Seats

As a Software Quality Engineer, you will evaluate and test software applications, perform QA analyses, and identify areas for improvement. Engage with development teams to enhance the quality of our products, ensuring a seamless user experience for our customers.

As a Corporate Recruiter at Vivid Seats, you will partner with hiring managers to develop job descriptions, assess talent, and manage the recruitment process from candidate contact to onboarding. You will focus on high-volume roles within operations, ensuring a smooth recruitment experience and enhancing the company's hiring strategies.

The Customer Service Representative will manage transactions and relationships with sellers and customers. Responsibilities include handling calls and emails regarding event and order-related questions, ensuring stellar service, investigating customer issues, and providing real-time assistance while gaining industry knowledge and experience.

The Accounting Coordinator supports the accounting department by ensuring timely transactions between buyers and sellers, managing payments to vendors and employees, and maintaining accurate financial records. Responsibilities include transaction reconciliation, journal entries, and assisting with accounts payable and month-end close activities. The role emphasizes learning and contributing to team efficiency and financial management.

Supervise and coach a team to provide exceptional customer experiences during nights and weekends. Lead team to increase productivity, customer satisfaction, and operational improvements. Oversee day-to-day operations, provide support, and build customer relationships. Hybrid work model with 3 days in the office and 2 days remote.

As an Email/Chat/Phone Specialist, you'll provide high-quality service to customers in a ticket marketplace, assisting them with questions about purchases, orders, and events through phone, email, and live chat. You're expected to create memorable experiences and represent the Vivid Seats brand effectively.

As an Email/Chat/Phone Specialist at Vivid Seats, you'll engage with customers via phone, email, and live chat, providing support for tickets, orders, inventory, and events. Your role includes ensuring high-quality service, managing customer queries, and representing the brand during interactions. You'll also contribute to team culture and personal development over the first 180 days.

As a Senior Software Engineer at Vivid Seats, you will enhance and maintain the Core Java applications that power their ticket marketplace. Your role involves designing backend systems, developing APIs, and working in Agile teams to deliver innovative software solutions while adhering to best practices.

As a Software Engineer II, you'll build and support systems for the ticket marketplace, work with front-end technologies, collaborate with teams to improve processes, maintain and improve applications, and mentor other engineers.

As a Software Engineer II, you will enhance and maintain the platform by building new features across Core Java applications. Responsibilities include developing innovative solutions, collaborating in Agile teams, and ensuring best practices in design and code quality.

As a Growth Marketing Specialist at Vivid Seats, you will manage affiliate marketing channels, negotiate contracts, analyze performance metrics, and strengthen relationships with media publishers and partners. The role emphasizes creative strategic planning and enhancing marketing effectiveness in the live events industry.

The Director of Engineering (B2C) will oversee engineering teams and technical strategy for consumer-facing e-commerce platforms. This role involves coaching engineering talent, driving technical execution, collaborating with product and UX teams, and ensuring quality and performance of applications. The director will align objectives with stakeholders to enhance marketplace features and contribute to the company's growth.

As a Corporate Recruiter at Vivid Seats, you will lead the recruitment process by partnering with hiring managers, assessing business objectives, and managing candidate expectations throughout the hiring lifecycle. Your role includes building talent pipelines, creating job descriptions, and enhancing candidate experiences while embodying company values.

The Seller Operations Associate (Customer Service Representative) manages seller and customer transactions for Vivid Seats. Responsibilities include responding to inquiries, resolving order-related issues, and ensuring exceptional service. The role evolves through training and experience within the live event industry, emphasizing communication and problem-solving skills.

As a Software Quality Engineer III, you'll ensure quality for Vivid Seats' platforms by working collaboratively with teams to develop tests, prioritize requirements, and enhance testing frameworks. You'll automate tests, analyze defects, and promote best practices in quality assurance to improve user experience for ticket purchases.

As a Software Engineer III at Vivid Seats, you'll build and support impactful front-end systems for an online ticket marketplace. Your role involves developing solutions that enhance user experience, collaborating cross-functionally, mentoring other engineers, and implementing best practices.

As Sr. Manager of BPO Relations, you will enhance BPO partnerships, strategize and execute initiatives, maintain communication, build relationships, report metrics, and jointly develop onboarding processes while pushing for continuous improvement in customer satisfaction.

The Email Marketing Specialist at Vivid Seats will create engaging email and push campaigns, utilize advanced technology to personalize marketing, analyze performance metrics, and collaborate with cross-functional teams to enhance marketing initiatives. The role enhances customer connection to live events through effective email marketing strategies.