Search the 20 jobs at Vivid Seats

Supervise and coach a team to provide exceptional customer experiences during nights and weekends. Lead team to increase productivity, customer satisfaction, and operational improvements. Oversee day-to-day operations, provide support, and build customer relationships. Hybrid work model with 3 days in the office and 2 days remote.

The Customer Service Representative will manage transactions and relationships with sellers and customers. Responsibilities include handling calls and emails regarding event and order-related questions, ensuring stellar service, investigating customer issues, and providing real-time assistance while gaining industry knowledge and experience.

The Affiliate Marketing Specialist will manage and scale the Affiliate channel, developing relationships with media publishers and influencers, negotiating contracts, analyzing performance metrics, and making recommendations for optimization based on data.

As a Customer Experience Team Lead, you will supervise and coach your team to deliver high-quality service, enhance employee performance, and ensure timely responses to customers. You'll monitor agent KPIs, maintain staffing levels, and contribute to a positive team environment while assisting in recruiting and developing team members.

As an Ad Operations Specialist, you will oversee ad operations and technology, manage tagging and trafficking for various media campaigns, troubleshoot technical issues, maintain ad specifications, and collaborate with partners and the Creative team to ensure effective campaign execution.

As a Software Quality Engineer III, you'll ensure quality for Vivid Seats' platforms by working collaboratively with teams to develop tests, prioritize requirements, and enhance testing frameworks. You'll automate tests, analyze defects, and promote best practices in quality assurance to improve user experience for ticket purchases.

As a Senior Technical Recruiter at Vivid Seats, you will lead the hiring process from inception to onboarding, ensuring a smooth and effective recruitment lifecycle. You will partner with hiring managers, coach teams on hiring best practices, and foster candidate relationships to build talent pipelines, ultimately securing top talent for the company.

As a Software Engineer at Vivid Seats, you will build and maintain critical app features for a leading online ticket marketplace. The role involves using front-end technologies, contributing to team culture and practices, and aligning with business goals while ensuring a high standard of code quality.

As a Ticketing Operations Associate, you will manage seller ticket fulfillment using the Skybox POS system, support sellers and marketplaces, communicate with clients, ensure timely fulfillment of sales, and troubleshoot issues. The role emphasizes developing communication, negotiation, and problem-solving skills while building relationships with sellers.

As Director of Engineering B2C at Vivid Seats, you will lead engineering teams responsible for the consumer-facing e-commerce properties. You'll focus on technical strategy, team development, and ensuring quality and scalability of systems while fostering collaboration and effectively managing resources for successful initiatives.

As a Corporate Recruiter at Vivid Seats, you will manage end-to-end recruitment processes, collaborate with hiring managers on job descriptions and candidate assessments, and ensure a smooth hiring experience while building strong relationships with candidates.

As a Seller Operations Associate, you will manage transactions and relationships with sellers and customers, handle calls and emails related to events and orders, investigate customer issues, and provide excellent service. Your role will evolve from learning operations to actively resolving inquiries and managing seller interactions, ensuring timely order confirmation.

As a Technical SEO Manager at Vivid Seats, you will develop and lead the SEO strategy by conducting site audits, identifying content opportunities, and collaborating with cross-functional teams. Your role will involve monitoring performance, presenting improvements, and enhancing organic search visibility to drive business success.

The Senior Manager of BPO Relations will enhance BPO partnerships by managing communications, establishing SLAs, developing best practices, ensuring understanding of Vivid policies, and reporting performance metrics to leadership. They will also focus on improving customer satisfaction and coordination with internal Vivid teams.

As a Call Center Representative at Vivid Seats, you'll engage with customers via phone, chat, and email, providing solutions to inquiries and ensuring a high level of customer satisfaction. Your role will include maintaining customer experience, knowledge of company policies, and handling multiple tasks with empathy and professionalism.

The Concierge Associate role focuses on providing exceptional fan service and maintaining positive relationships with customers. Responsibilities include handling inbound service calls, addressing fan concerns, and ensuring transactions are processed accurately while reflecting the company's values. Associates will learn the operational processes of ticket sales and contribute to an efficient customer experience.

As a Customer Experience Representative, you will handle customer inquiries through phone, chat, and email while maintaining a high standard of service. Your role includes developing solutions to customer issues efficiently and effectively, updating internal notes, and applying company policies to ensure a seamless customer experience.

The Mapping Associate (Inventory Coordinator) at Vivid Seats is responsible for maintaining accurate and up-to-date event information on the company website, researching event listings, ensuring consistency in event names, and coordinating with marketing to enhance ticket sales. They will manage a high volume of events with changing details and undertake data analysis projects.

As a Social Media Support Associate, you will engage with customers via social media, addressing inquiries and providing solutions with empathy and professionalism. Your role involves maintaining a great customer experience and ensuring proper information exchange while adhering to security protocols.

The Production Designer at Vivid Seats will work collaboratively to create various marketing materials across platforms, engaging in projects from design to execution. Responsibilities include maintaining brand coherence, participating in creative brainstorming sessions, and delivering innovative content across multiple channels.