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The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
The Senior Software Engineer at Vetcove will help develop and enhance features for a veterinary eCommerce platform. Responsibilities include building interactive React applications, implementing features in React Native, ensuring code quality, and collaborating closely with the CTO and the engineering team to support rapid business growth and system integrity.
The Customer Support Manager will lead a team of offshore support associates, training and optimizing processes to enhance customer experience. Responsibilities include managing support operations, onboarding new associates, collaborating cross-functionally for system improvements, and advocating for user needs during planning.
