Upgrade, Inc.
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As a Customer Service Advisor at Upgrade, you will assist customers via phone and email with account statuses, payments, and concerns. Your role includes documenting interactions, identifying improvements, and ensuring a positive customer experience. You will also contribute to team collaboration and maintain quality assurance standards.
The Sales Administrator will support the sales team by managing sales data, reporting, coordinating meetings, and assisting in achieving revenue goals. Responsibilities include maintaining CRM records, tracking sales performance, liaising with marketing, and aiding in event planning, all in a collaborative, fast-paced environment.
The Marketing Automation Manager will develop and execute lifecycle marketing programs across various channels to enhance customer engagement and drive growth. Responsibilities include managing end-to-end initiatives, analyzing performance metrics, and collaborating with cross-functional teams on customer journey optimization.
