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As a Customer Service Representative for the Flex Pay product, you will deliver exceptional customer service through various communication channels including phone, email, chat, and SMS. Your responsibilities will include resolving customer issues, documenting communications, optimizing customer interactions, and maintaining a high standard of service quality.
The Collections Specialist will interact with customers responsible for accounts over 30 days past due, provide billing assistance, reconcile payment histories, perform skip tracing, document communication accurately, analyze repayment capabilities, and improve training efforts.
The Analyst will support the Capital Markets team in establishing funding capital through relationships with institutional investors across lending products. Responsibilities include analyzing financing options, negotiating legal agreements, providing collateral performance analysis using Excel, SQL, and Tableau, and ensuring data integrity for investor reporting.
