The Technical Support Engineer II will engage with customers to troubleshoot and resolve issues related to TraceLink's software applications. They will develop procedures for common troubleshooting tasks, work with product management and engineering for issue resolution, and utilize strong analytical skills in a customer service role.

The Account Manager will manage the sales process for large health systems, focusing on hospital engagement, multi-department sales cycles, and achieving revenue targets. Responsibilities include prospecting, relationship building, executing sales strategies, and accurately maintaining the Salesforce CRM with sales forecasts and pipeline details.

Develop and implement eLearning and Instructor-Led Training curricula for TraceLink customers by conducting learner analysis, creating engaging learning experiences, and managing content on the Learning Management System. Collaborate with teams to design innovative training approaches and maintain learning materials.

As a Market Development Representative, you will research and qualify leads, engage prospects, and organize meetings for the Sales team. Responsibilities include market intelligence gathering, lead qualification, and collaboration with cross-functional teams to enhance prospecting effectiveness.

As a Sales Executive, you will drive new business by networking with prospects, defining sales strategies, executing customer-centric meetings, developing proposals, managing the sales pipeline, and achieving revenue targets. You will need to effectively communicate TraceLink's solutions to decision-makers and collaborate with team members to share insights and feedback.

The Senior Technical Writer will create and maintain technical documentation for TraceLink’s products, focusing on user-centric content that supports the life sciences supply chain. Responsibilities include collaborating with product teams, managing multiple documentation projects, and conducting peer reviews to ensure quality and consistency in documentation. The role requires strong communication skills and a proactive approach to project management.

The Software Development Engineer in Test will build and execute automated tests for TraceLink software products, collaborate with teams to understand requirements, conduct different types of testing, maintain automation frameworks, and build testing tools for the platform. They will also analyze technology needs and stay updated on new tools relevant to the work.

The Global Tech Support Leader will manage the tech support team to ensure customer satisfaction and effective resolution of technical issues within TraceLink’s software solutions. Responsibilities include leading support operations, driving customer engagement, and collaborating with other departments to enhance product functionality and service delivery.

The ServiceNow Developer role involves developing and managing the ServiceNow platform to enhance operational capabilities. Responsibilities include defining requirements, managing integrations, driving ITIL practices, and the administration of various ServiceNow modules. Collaboration across business units to meet goals and ensure compliance and governance within the IT landscape is essential.

The Senior Salesforce Administrator will oversee daily operations of the Salesforce platform, optimize configurations, collaborate with business stakeholders, implement and maintain automations using Flow, manage integrations with external systems, and support user training and documentation.

The Salesforce Developer will establish and manage Salesforce capabilities and operations, defining and developing solutions for various business units while ensuring compliance and best practices. Responsibilities include developing customized solutions, troubleshooting, testing, and documenting processes, while collaborating with cross-functional partners in a fast-paced environment.

The Enterprise Account Manager is responsible for managing TraceLink's Enterprise customers, focusing on growth strategies, customer retention, and collaboration with marketing and business development teams. The role involves executing sales strategies, conducting presentations and product demonstrations, and developing proposals that showcase TraceLink's solutions.

The Senior Product Manager is responsible for expanding multienterprise applications on TraceLink's Opus Platform, coordinating with various stakeholders, gathering requirements, defining product features, presenting ideas to customers, and overseeing the product lifecycle from development through to release. This role requires strong project management, critical thinking, and communication skills, as well as a deep understanding of supply chain processes.

The Senior Technical Writer at TraceLink is responsible for creating and maintaining technical documentation for UI and API, collaborating with cross-functional teams to ensure clear communication and timely delivery. This includes authoring various technical content types, conducting peer reviews, and managing documentation projects while advocating for user needs.

The Partner Marketing Manager will develop and implement co-marketing strategies to drive demand and pipeline, collaborating with various teams and partners to execute marketing programs. Responsibilities include managing campaigns, analyzing performance, and creating marketing collateral while ensuring alignment with partner goals.

The Project Manager is responsible for leading and delivering TraceLink software solutions on time and within budget, maintaining project documentation, coordinating with team members and clients, reporting on project status, and contributing to best practices for professional services. Effective communication, project coordination, and customer satisfaction are key responsibilities.

As a Marketing & Commercial Operations Intern, you will assist the marketing team in executing campaigns, creating content, conducting market research, and providing administrative support. You'll gain hands-on experience and contribute to projects that shape TraceLink’s marketing strategies in a collaborative, high-growth environment.

As a Principal Content Marketing Writer at TraceLink, you will develop engaging content tailored to the pharmaceutical and life sciences industries. Your role will include creating diverse content types, collaborating with global teams, and testing message effectiveness to drive engagement and demand generation. Strong writing skills and experience in a content-centric role are essential.

The Senior Financial Analyst will manage annual forecasts and identify efficiencies within the business by preparing metrics-based reporting. They will conduct variance analysis, support month-end financial activities, and partner closely with R&D departments. The role emphasizes strategic analysis and modeling, focusing on continuous improvement in the company's cost structure.

The Senior Sales Executive will engage with various contacts to drive sales of TraceLink's MINT solution through a value-driven process. Responsibilities include defining sales strategies, conducting presentations, managing the sales pipeline, and achieving revenue targets within the pharmaceutical and supply chain sectors.