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Lead the UX team in creating user-friendly products, implementing user-centered design processes, managing a team of designers, conducting user research and usability testing, and ensuring design high quality and alignment with business goals.
The Director of Customer Operations will lead and enhance the customer service operations at TigerConnect. Responsibilities include developing and implementing scalable processes, tracking customer success metrics, leveraging data analytics for improvements, and collaborating with various teams to ensure customer satisfaction and operational efficiency.
The Principal Product Manager at TigerConnect is responsible for managing product requirements, leading product strategy and roadmap for telephony features, engaging with stakeholders to identify customer needs, and partnering with engineering teams to deliver product improvements using agile methodologies.