SupportLogic
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SupportLogic helps enterprise companies manage and assign tickets based on NLP and AI in order to reduce escalations.
Our core values are: Foundation of Trust, Insight Drives Decisions, People First Innovation, and Conscientious (of the world around us).
We help Support people get yelled at less....and we're just getting started.
How? Using natural language processing, SupportLogic delivers the world’s first proactive customer support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is proud to help global enterprises like Qlik, Nutanix, Databricks and Rubrik to transform their support organizations and evolve from reactive to proactive service delivery.
We help Support people get yelled at less....and we're just getting started.
How? Using natural language processing, SupportLogic delivers the world’s first proactive customer support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is proud to help global enterprises like Qlik, Nutanix, Databricks and Rubrik to transform their support organizations and evolve from reactive to proactive service delivery.
SupportLogic Offices
Remote Workspace
Employees work remotely.
Typical time on-site:
None
San Jose, California, USA
Perks + Benefits
Technology We Use
JavaScript
LANGUAGES
jQuery
LIBRARIES
Jupyter
FRAMEWORKS
Node.js
FRAMEWORKS
PostgreSQL
DATABASES
Python
LANGUAGES
React
LIBRARIES
Redux
LIBRARIES
Snowflake
DATABASES
SQL
LANGUAGES
TypeScript
LANGUAGES
Terraform
FRAMEWORKS
spaCy
FRAMEWORKS
Canva
DESIGN
Figma
DESIGN
Google Analytics
ANALYTICS
Google Docs
PROJECT MANAGEMENT
Google Slides
PROJECT MANAGEMENT
Tableau
ANALYTICS
DocuSign
CRM
FullContact
LEAD GEN
LinkedIn SalesNavigator
CRM
Salesforce
CRM
Salesforce CPQ
CRM
Salesforce Pardot
CRM
