Benefits at Sprinklr

The Implementation Consultant is responsible for ensuring effective onboarding and value delivery of Sprinklr software to clients. This role involves leading full project lifecycles, analyzing business needs, configuring the platform, and training users, while establishing strong client relationships and providing best practice recommendations.

The Lead Implementation Consultant at Sprinklr will ensure clients receive optimal onboarding and deployment of Sprinklr software, acting as the primary contact for customer support and platform configuration. The role requires expertise in business analysis and communication to enhance customer experiences, and proficiency in deploying and configuring various technical solutions tailored to client needs.

The Platinum Support Account Manager at Sprinklr provides technical support to high-profile clients, acts as a liaison among customers, engineers, and sales, and delivers optimal client service while ensuring adherence to service level agreements. Responsibilities include case reviews, issue resolution, health checks, and collaborating across teams for platform enhancements.