Senior Manager VOIP Engineer

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using 
Java-based microservices
• Partner with Architects and Tech Leads to establish technical vision, system design, and longterm architecture
• Drive engineering excellence through code reviews, design reviews, observability, 
performance tuning, and SLAs
• Own end-to-end system reliability, scalability, cost, and maintainability.

Manage, coach, and grow a team of backend engineers across levels
• Drive career development, technical mentoring, and regular 1:1s
• Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability.
• Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy

• Drive sprint planning, estimation, and delivery across multiple squads or initiatives
• Partner with Product and Program Managers to align engineering execution with business goals
• Set and monitor engineering OKRs, team velocity, and project health metrics

•Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery
• Represent Engineering in roadmap planning, executive reviews, and customer- facing discussions (when needed)

What Makes You Qualified:
• 12+ years of total experience, with at least 2+ years in engineering leadership roles
• Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments
• Strong understanding of backend architectural patterns
• Proven track record of building and scaling high-performing engineering teams
• Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines
• Strong communication and stakeholder management skills

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.