Search the 4 jobs at Solutions by Text

The Compliance Operations Analyst supports product, engineering, and customer onboarding by executing compliance related to legal and regulatory requirements. Responsibilities include managing code applications, ensuring compliance, auditing, reporting, analyzing data, monitoring messaging traffic, and maintaining communication with clients and internal teams.

The Customer Support Representative will oversee daily support functions, manage high priority tickets, respond to customer inquiries, escalate issues, and ensure client satisfaction. Responsibilities include ticket management within HubSpot, text support for account creation, and compliance enforcement while maintaining detailed records of interactions and collaborating with internal teams.

Lead the implementation of data practice using AWS technologies and design scalable data solutions incorporating ML and AI capabilities. Collaborate with cross-functional teams and guide data engineering teams to optimize data architecture for high performance and efficiency.

Senior Customer Support Representative responsible for resolving complex customer support and technical issues, providing expert knowledge, managing customer escalations, ensuring adherence to SLAs, and contributing to high CSAT. Key duties include handling inbound customer requests, managing complaints, and maintaining detailed records. Compliance duties include promoting best practices and staying current on industry regulations. Requires 3+ years of technical or SaaS support experience, proficiency in Postman and SoapUI, strong problem-solving skills, and excellent communication skills.