The SMB Customer Success Manager at Solutions By Text will manage a wide portfolio of clients, focusing on driving product adoption, customer retention, and expansion through data-driven engagement strategies and cross-functional collaboration. Responsibilities include monitoring customer health, identifying risks, and implementing scalable solutions to address client needs.

The Senior Demand Generation Manager at SBT is responsible for creating and managing strategic demand generation campaigns to drive pipeline and revenue growth. Responsibilities include optimizing campaign performance, managing external vendors, analyzing results, and ensuring effective communication between sales and marketing teams.

The Senior Marketing Operations Manager will oversee integrated marketing campaigns, manage the marketing technology stack, optimize workflows and processes, analyze data for insights, and ensure compliance with marketing and privacy regulations. The role requires collaboration across departments and reporting on campaign performance to executive leadership.

The Marketing Development Representative will focus on driving revenue through outbound prospecting, managing high volumes of communications across various platforms, and collaborating with different teams to generate leads and facilitate strategic meetings with qualified buyers. The role also involves account research and reporting results to the MDR Team Lead.

As a Senior Customer Success Manager at Solutions By Text, you will engage with lending and banking customers to foster relationships, drive customer success, and promote strategies that enhance retention and expansion. Your role includes monitoring customer health, developing account plans, and ensuring compliance with industry regulations while delivering exceptional customer experiences.

The Solutions Consultant is responsible for understanding customer requirements, providing technical support during the sales process, and demonstrating product capabilities. This role includes collaborating with sales teams, analyzing client needs, and crafting solutions using the company's SMS and payment technologies. Additionally, the consultant must maintain knowledge of industry trends and contribute to product development feedback.

The Senior Customer Support Representative will provide consultative support, resolve complex customer issues, manage escalations, and maintain high customer satisfaction. They will ensure adherence to SLAs and internal processes, contribute to the knowledge base, and help train junior staff, all while staying updated on compliance regulations and product features.

As a Partners Consultant, you'll build and manage strategic partnerships, identify new opportunities, and collaborate with internal teams to create tailored solutions. You'll analyze partner performance, provide support and training, and work on joint marketing initiatives to drive revenue growth and optimize partner engagement.