SDR Manager

About the Role

SBT is looking for an SDR, Manager to join our dynamic Sales team. This pivotal role supports our New Business Development team, by spearheading our outbound marketing initiatives. In this role, you will be responsible for managing our expanding SDR team in addition to outsourced lead generation resources. You will also be responsible for refining our outreach strategies and enhance our presence across various industry segments.

Position Objectives

In this role, you will: 

• Lead and manage a team of up to eight SDRs, ensuring a culture of collaboration, motivation, and high performance.
• Provide ongoing coaching, training, and development to SDRs to enhance their skills and achieve sales targets.
• Oversee the performance of outsourced SDRs provided by external agencies.
• Evaluate joint success efforts and ensure seamless integration between internal and external teams.
• Implement robust performance management practices to track and improve team effectiveness.
• Manage recruitment, hiring, and onboarding processes for SDRs, while partnering closely with Finance and Human Resources to ensure new hires meet role-specific requirements and skill matches.
• Ensure Salesforce CRM (SFDC) data quality and compliance to optimize sales processes.
• Leverage experience in collections, consumer finance, banking, and auto finance to identify opportunities in semi-complex B2B markets.
• Stay updated on industry trends to provide strategic insights and recommendations.
• Collaborate closely with marketing teams to execute campaigns and suggest improvements based on SDR feedback and market insights.
• Align marketing efforts with SDR outreach strategies to maximize engagement and conversions.
• Work alongside the New Business Development (NBD) Manager to strategize and streamline processes.
• Act as a liaison between sales, marketing, finance, human resources, and operations teams to ensure consistency and alignment.

Competencies and Experience

• 2-5 Years of previous experience in leading an SDR team in outbound sales motions.
• Proven experience managing SDR teams in B2B markets, preferably in semi-complex industries.
• Familiarity with collections, consumer finance, banking, and/or auto finance is highly desirable.
• Experience managing outsourced resources and driving joint success initiatives.
• Skilled in leveraging technology to support SDR efforts, including CRM platforms like Salesforce.
• Strong coaching and team-building skills to develop a high-performing sales team.
• Ability to analyze performance metrics and refine processes for continuous improvement.
• Excellent communication and interpersonal skills to align cross-functional teams.
• Strategic mindset with the ability to suggest improvements to marketing campaigns.

Common Skills:

• Leadership and coaching abilities.
• Expertise in Salesforce CRM quality and management.
• Results-oriented approach with a focus on achieving measurable outcomes.
• Strong analytical skills to evaluate team and campaign performance.
• Adaptability in a high-growth, fast-paced environment.

General Duties and Expectations

• Adhere to the Company's Code of Conduct/Ethics and maintain high ethical standards in all activities.
• Foster effective working relationships with other company employees and contribute positively to the team and company culture.
• Demonstrate professionalism in all interactions with clients, vendors, business partners, and visitors.
• Ensure the security and confidentiality of company, client, and consumer information at all times.
• Ability to travel for in-person meetings at least four times a year.

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices throughout the United States. 

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.