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The TPA Implementation Executive is responsible for leading new client implementations, managing expectations, and ensuring client satisfaction in SKYGEN’s Third Party Administration business. Key tasks include developing best practices, overseeing system configurations, and fostering continuous improvement. The role collaborates with SaaS implementation teams and maintains executive relationships for successful implementations.

As a SaaS Client Experience Manager, you'll ensure client satisfaction by overseeing service delivery, addressing concerns, coordinating with account managers, and implementing new products. You'll also conduct client audits, manage escalated issues, and drive process improvements to enhance overall client relationships and outcomes.

The Client Experience Executive (CEE) is responsible for client satisfaction and retention, overseeing upsell opportunities and managing contract renewals. The CEE leads the Client Experience Team and collaborates across business units to ensure client needs are met and organizational goals are achieved.

The Configuration Analyst II or III will serve as a technical lead for TPA clients, overseeing system configuration, implementation, and ongoing support. Responsibilities include translating business needs into system requirements, performing data reporting using SQL, and facilitating communication between clients and internal teams. A strong analytical background and project management experience are preferred.